Global Master Data & Process Excellence Lead

ABB

Cary (NC)

Hybrid

USD 101,000 - 161,000

Full time

2 days ago

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Benefits offered by this job

Hybrid/Remote work option

Job summary

ABB is seeking an expert to oversee Master Data operations and Customer Master Data management within SAP Torque. You will standardize processes, drive enhancements, and measure KPIs to boost data quality and customer experience. Hybrid work is available, with potential remote work for the ideal candidate.

You will lead a high‑performing team, collaborate across Digital, Sales, and Finance, and deliver data‑driven improvements to operational efficiency and business performance.

Qualifications

Bachelor’s degree from an accredited university.
Proficiency in SAP/Torque, Salesforce.com and Master Data Governance (MDG).
Minimum of 8 years’ professional work experience and 5+ years in customer service or sales support.
Data analytics skills with Power BI or equivalent; Lean Six Sigma certification or equivalent experience.

Responsibilities

Oversee Master Data creation, maintenance, archiving, and governance with high data quality.
Lead end‑to‑end process design and continuous improvement for Master Data.
Support users and projects through a network of Master Data specialists and stakeholders.
Own development and evaluation of performance metrics, reporting, and analytics.

Skills

SAP/Torque

Salesforce.com

MDG (Master Data Governance)

Power BI

Data analytics

Lean Six Sigma (Green/Black Belt)

Education

Bachelor’s degree

Tools

Salesforce.com

MDG

Job description

You will lead a high‑performing team, collaborate across Digital, Sales, and Finance, and deliver data‑driven improvements to operational efficiency and business performance.

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