Global Manager of Technology Training & Enablement

Clickback Inc.; New York (NY); Hybrid; USD 160,000 - 190,000; Full time

Benefits offered by this job

Health benefits

Hybrid work

Job summary

Cleary Gottlieb is seeking a Global Manager of Technology Training & Enablement to lead the Firm's technology training strategy from New York, partnering with IT, Learning & Development, and Practice Innovation to modernize how lawyers and staff are trained on AI-enabled platforms and digital workflows.

The role requires in-office leadership with hybrid collaboration across the global offices, reporting to the Director of the Project Management Office.

Qualifications

• Significant experience leading technology training, learning design, or technology adoption programs in a large professional services environment.
• Strong leadership and people-management skills in a matrixed organisation.
• Experience with emerging technologies including generative AI and workflow automation.
• Proven ability to create modern digital learning content and manage content across platforms.

Responsibilities

• Lead the global IT training function and develop a Firmwide technology enablement strategy.
• Set vision/roadmap for enablement aligned with strategic priorities; report on outcomes and adoption metrics.
• Collaborate with L&D to integrate technology training into the overall learning program.
• Manage and develop the global IT training team, including coaching and performance management.
• Advise on change management strategies for technology deployments and user communications.

Skills

Technology training

Leadership

Learning design

AI platforms

Education

Bachelor's degree

Tools

Articulate 360

Rise

Camtasia

Adobe Creative Cloud

LMS

Job description

Overview

Cleary Gottlieb is a pioneer in globalizing the legal profession. We have 14 offices in major financial centers around the world, but we operate as a single, integrated global partnership and not as a U.S. firm with a network of overseas locations. The firm employs approximately 1,100 lawyers from more than 50 countries.

Since 1946 our lawyers and staff have worked across practices, industries, jurisdictions, and continents to provide clients with simple, actionable approaches to their most complex legal and business challenges, whether domestic or international. We support every client relationship with intellectual agility, commercial acumen, and a human touch.

The Global Manager of Technology Training & Enablement will lead the Firm's global technology enablement strategy from the New York office, while serving all offices worldwide. This is an in-office leadership role requiring a consistent, visible presence in New York, combined with regular virtual collaboration across the Firm's global platform. Reporting directly to the Director of Project Management Office, this role is responsible for modernizing how Cleary trains and empowers lawyers and professional staff on Firm technology, innovation tools, AI-enabled platforms, and evolving digital workflows.

Sitting at the intersection of IT, Learning & Development, and Innovation, this role bridges the Firm's technology strategy and the people who use it every day. The Manager will partner closely with IT Leadership, Learning and Development, Practice Innovation, Legal Recruiting, HR, Knowledge Management, Risk, and other professional staff teams to design high-impact, modern learning experiences that are concise, practical, and immediately applicable to daily work.

A central focus will be ensuring training reflects the core legal technology stack as well as the latest legal technology trends, including generative AI, legal AI platforms, document automation, and collaboration tools. This person will serve as the face of technology learning and enablement at the Firm: a visible, approachable, and trusted presence known and accessible to stakeholders across all global offices.

Cleary Gottlieb is a preeminent law firm that prides itself on providing an extremely collaborative and collegial environment that is perfect for your career growth. We are leading the legal industry in the use of cloud and AI technologies and would love for you to join our team. We offer unmatched flexibility for hybrid work as well as providing a lovely office downtown to meet and work alongside your peers in Information Technology.

Responsibilities

Strategy, Leadership & Collaboration

• Lead the global IT training function and develop a Firmwide technology enablement strategy aligned with Cleary's business priorities, innovation agenda, and global operating model.
• Set the vision and roadmap for the enablement function in alignment with the Firm’s strategic priorities; provide regular updates on program outcomes, adoption metrics, and recommendations.
• Collaborate with the Global Learning and Development team to integration technology training into the overall learning program for lawyers and professional staff to ensure a cohesive technology curriculum for all Cleary employees at all levels of the organization.
• Manage and develop the global IT training team, including setting priorities, resource planning, performance management, coaching and developing team members, and promoting consistent quality across regions.
• Partner with Learning and Development, Practice Innovation, IT, and Practice Development, to align training with the Firm's evolving technology environment, broader development programs, and technology rollouts.
• Partner with Risk, Information Security, General Counsel, and Innovation to ensure training on AI and emerging technologies incorporates responsible-use expectations, confidentiality, data security, ethics, and Firm-approved guidance.
• Build strong stakeholder relationships, across the Firm's global offices, with partners, practice group leaders, and professional staff leadership.
• In conjunction with the Service Desk, analyze user support question patterns to identify areas potentially requiring refresher training and develop appropriate responses.

Technology & Enablement

• Develop and propose a global technology training strategy that defines programs for all levels of the organization incorporating remote, on-demand training offerings along with in-person offerings. Create a process for continually assessing the effectiveness of this strategy and areas for improvement.
• Evaluate the Firm's end-to-end IT training curriculum as it pertains to the proposed strategy, including new hire onboarding, summer and fall associate programs, lateral and partner onboarding, practice group training, and professional staff training.
• Create and deliver practical training on emerging technologies, including generative AI, document automation, workflow tools, and other Firm-approved applications. Collaborate with Practice Innovation to support AI adoption through training on system functionality, user experience, and workflows, complementing legal use-case instruction delivered by lawyer subject matter experts.
• Serve as a strategic advisor on technology adoption, helping project teams identify user impacts, training needs, and change-management considerations.
• Foster a culture of innovation by helping lawyers and staff build confidence with new tools through practical, use-case-driven training.
• Advise on change management strategies for technology deployments, including developing user communication plans and drafting instructive communications to stakeholders and end-users.

E‑Learning & Content Design

• Develop modern, high-quality learning content, including short‑form videos, microlearning, quick‑reference guides, interactive demos, and targeted communications, using tools such as Articulate 360, Rise, Synthesia, or similar platforms.
• Establish a content strategy that allows the Firm to quickly create, update, distribute, and retire training materials as applications, policies, and workflows evolve.
• Manage and curate content within the Firm's LMS, maintaining a global library that is current, accurate, and aligned with Firm policies.

Measurement & Vendors

• Establish measurable training goals and reporting: participation, learner satisfaction, adoption, content usage, and post‑training effectiveness.
• Use data from the Service Desk, LMS, project teams, surveys, and stakeholder feedback to continuously improve programming; report regularly to the Director of Project Management Office and Firm leadership on outcomes and insights.
• Manage vendor relationships as needed, including outside training partners, content developers, video production partners, and learning platform providers.

Qualifications

Required

• Bachelor's degree required; advanced coursework in education, instructional design, technology, communications, or a related field preferred.
• Significant experience leading technology training, learning design, or technology adoption programs in a law firm, professional services firm, or similarly complex global environment.
• Strong leadership and people‑management skills, with the ability to lead through influence in a matrixed environment.
• Demonstrated ability to stay current on emerging technology trends, including generative AI, legal AI platforms, workflow automation, and collaboration tools.
• Experience creating modern digital learning content (short‑form video, microlearning, interactive modules, scenario‑based training) and using authoring tools such as Articulate 360, Rise, Camtasia, Adobe Creative Cloud, or similar platforms.
• Strong facilitation, presentation, writing, and content‑structuring skills, with the ability to make technical concepts clear and engaging for diverse audiences.
• Strong project‑management skills and the ability to coordinate workstreams across multiple offices, time zones, and stakeholders.
• This is a hybrid role with a significant in‑office component. The expectation is that the successful candidate will work from the office the majority of the workweek, with the flexibility to work remotely as determined by workload and in collaboration with the Director.

Preferred

• Experience training attorneys, including new hires, summer associates, laterals, partners, and senior lawyers.
• Familiarity with Microsoft 365, document management systems, legal AI platforms, and common law firm technologies.
• Familiarity with change management frameworks (e.g., Prosci/ADKAR, Kotter).
• Experience with LMS administration, adoption analytics, or certification in instructional design, project management, change management, or legal technology is a plus.

The estimated base salary range for this position is $160,000 to $190,000 at the time of posting. The actual salary offered will depend on a variety of job‑related factors, including skills, education, training, credentials, experience, scope and complexity of role responsibilities, geographic location, and performance. This role is exempt meaning it is not overtime pay eligible.

Cleary provides a comprehensive benefits package, including health care benefits. More information can be found here:Benefits

We are an equal opportunity employer and prohibit discrimination based on any category protected by law. Cleary provides reasonable accommodations to enable otherwise qualified employees to perform the essential functions of their position, provided the accommodation does not pose an undue hardship to the Firm.

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