Customer Service Supervisor, Global Logistics

DSV - Global Transport and Logistics; Bridgeport (AL); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off

Paid holidays

Floating holidays

Job summary

DSV - Global Transport and Logistics in Bridgeport, USA, is seeking a Customer Service Supervisor to coordinate and develop a world-class customer service team, answer service questions, and track performance metrics.

The role requires a bachelor’s degree (or equivalent), 0-2 years supervisory experience, and provides a base salary with comprehensive benefits including health, 401(k) match, and time off.

Qualifications

• Bachelor’s degree or equivalent strongly preferred.
• Generally prefer 0-2 years of related supervisory experience.
• Exceptional interpersonal and analytical skills required.

Responsibilities

• Supervise and develop customer service agents, specialists, and coordinators to build a world-class team.
• Answer questions about services and provide clear information to customers.
• Enter key information into computer systems to compile work volume statistics and maintain records.
• Handle customer complaints, adhere to client protocol and SOPs, and resolve issues.
• Monitor productivity and staffing, and adjust schedules based on trends and data.

Skills

Interpersonal skills

Analytical skills

Supervisory experience

Education

Bachelor’s degree or equivalent strongly preferred

Job description

DSV - Global Transport and Logistics in Bridgeport, USA, is seeking a Customer Service Supervisor to coordinate and develop a world-class customer service team, answer service questions, and track performance metrics.

The role requires a bachelor’s degree (or equivalent), 0-2 years supervisory experience, and provides a base salary with comprehensive benefits including health, 401(k) match, and time off.