Global Logistics & Customer Service Associate

A.P. Moller - Maersk; Fife (WA); On-site; GBP 22,000 - 25,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules (when possible

And more!

Job summary

Maersk seeks an Operations Associate Ocan Export at our Fife, WA facility. You will handle incoming calls, deliver strong customer service, monitor inquiries and update shipment data. This position supports Pilot stations and cartage agents, requires data entry accuracy, and adherence to NCS procedures.

The role offers a daytime schedule (9:00 AM - 5:30 PM, Monday–Friday) with full benefits and opportunities for Professional growth within Maersk's global logistics network.

Qualifications

• Excellent oral and written communication and problem-solving skills.
• Technological aptitude using the internet and on-line tools.
• Ability to multitask.
• Excellent organizational skills with emphasis on detail.

Responsibilities

• Answer incoming calls and provide excellent customer service to all callers.
• Monitor and respond to customer inquiries received through email.
• Make outgoing calls to follow-up on shipment status, resolve issues and update customers.
• Track, trace, enter and update shipments.
• Data Entry.
• Assist and support Pilot stations and cartage agents.
• Master outside customer applications.
• Follow published procedures and work instructions for NCS accounts and bring modifications to management’s attention.
• Perform other duties as assigned.

Skills

Excellent communication

Written communication

Problem solving

Technological aptitude

Multitasking

Detail orientation

Job description

Maersk seeks an Operations Associate Ocan Export at our Fife, WA facility. You will handle incoming calls, deliver strong customer service, monitor inquiries and update shipment data. This position supports Pilot stations and cartage agents, requires data entry accuracy, and adherence to NCS procedures.

The role offers a daytime schedule (9:00 AM - 5:30 PM, Monday–Friday) with full benefits and opportunities for Professional growth within Maersk's global logistics network.