Global Operations Associate: Customer & Shipment Lead

APM Terminals; Fife (WA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules

And more!

Job summary

Maersk is seeking an Operations Associate Ocan Export for our Fife, WA facility. The role focuses on answering calls, responding to inquiries, and tracking and updating shipments to ensure top-tier customer service in daily operations.

You will monitor emails, perform data entry, and support pilots and cartage agents while following standard procedures for NCS accounts. Work hours are 9:00 AM to 5:30 PM, Monday–Friday, with full benefits.

Qualifications

• Excellent oral and written communication and problem-solving skills.
• Technological aptitude using the internet and on-line tools.
• Ability to multitask.
• Excellent organizational skills with emphasis on detail.

Responsibilities

• Answer incoming calls and provide excellent customer service to all callers.
• Monitor and respond to customer inquiries received through email.
• Make outgoing calls to follow-up on shipment status, resolve issues and update customers.
• Track, trace, enter and update shipments.
• Data Entry Assist and support Pilot stations and cartage agents.
• Master outside customer applications.
• Follow published procedures and work instructions for NCS accounts and bring modifications to management’s attention.
• Perform other duties as assigned.

Skills

Customer service

Communication

Data entry

Multitasking

Organizational skills

Tools

Email tools

Job description

Maersk is seeking an Operations Associate Ocan Export for our Fife, WA facility. The role focuses on answering calls, responding to inquiries, and tracking and updating shipments to ensure top-tier customer service in daily operations.

You will monitor emails, perform data entry, and support pilots and cartage agents while following standard procedures for NCS accounts. Work hours are 9:00 AM to 5:30 PM, Monday–Friday, with full benefits.