Global Logistics & Customer Service Advisor

Boschgroup; Egypt (PA); On-site; USD 70,000 - 110,000; Full time

Job summary

Boschgroup is seeking a Customer Supply Chain Consultant to serve as the primary liaison between the company and customers, ensuring efficient order-to-cash operations and high service levels. You will manage orders, coordinate logistics, handle claims/returns, and support export operations while collaborating with internal teams.

Ideal candidates have a Bachelor's degree in Business Administration, Logistics, or related field, at least 3 years in supply chain or customer service in a

Qualifications

• Bachelor's degree and 3+ years of experience in Supply Chain, Logistics, or Customer Service within a multinational environment.
• SAP experience is mandatory.
• Proficiency in Microsoft Office.
• Fluent English communication skills.
• Strong customer service, communication, analytical, and problem-solving abilities.

Responsibilities

• Order Management: Process customer orders, monitor order fulfillment, and manage backorders while providing timely updates to customers.
• Customer Support: Handle customer inquiries related to orders, deliveries, claims, and product availability.
• Logistics Coordination: Liaise with warehouses, transportation providers, and logistics partners to ensure smooth delivery operations.
• Claims & Returns: Coordinate and monitor customer claims, returns, and reverse logistics processes.
• Export Support: Facilitate export documentation and transportation processes for international shipments.
• Reporting & Documentation: Maintain accurate documentation and prepare reports related to supply chain activities.
• Process Improvement: Support automation and continuous improvement initiatives within customer and order management processes.
• Cross-Functional Collaboration: Work closely with Sales, Finance, and Logistics teams to resolve customer issues and enhance service performance.

Skills

SAP experience

Microsoft Office

English communication

Customer service

Analytical thinking

Education

Bachelor's degree in Business Administration, Logistics, Supply Chain, or related field

Job description

Boschgroup is seeking a Customer Supply Chain Consultant to serve as the primary liaison between the company and customers, ensuring efficient order-to-cash operations and high service levels. You will manage orders, coordinate logistics, handle claims/returns, and support export operations while collaborating with internal teams.

Ideal candidates have a Bachelor's degree in Business Administration, Logistics, or related field, at least 3 years in supply chain or customer service in a