Global Logistics Customer Experience Specialist

DSV Air & Sea Inc.; Pharr (TX); On-site; USD 2,893,000 - 3,615,000; Full time

Job summary

DSV Air & Sea Inc. is seeking a Customer Service Specialist in McAllen, TX to manage customer inquiries and complaints, providing accurate information and timely support.

The role serves as the primary contact for customers and works with sales, logistics, and finance to ensure on-time delivery and customer satisfaction. The ideal candidate will have 2+ years in customer service, a relevant degree, and strong communication, multitasking, and problem-solving skills.

Qualifications

• Associate or bachelor’s degree in business administration, communications, or a related field is preferred.
• A minimum of 2 years of experience in customer service is required, with experience in the transportation and logistics industry preferred.

Responsibilities

• Manage customer inquiries, complaints, and orders via phone, email, or other communication channels.
• Provide accurate and timely information to customers regarding products, services, pricing, and delivery schedules.
• Coordinate with internal teams, such as sales, logistics, and finance, to ensure timely and accurate delivery of goods and services.
• Resolve customer issues and complaints in a timely and professional manner.
• Identify and implement process improvements to enhance customer satisfaction and reduce complaints.
• Maintain customer records and documentation.
• Provide support to sales teams in the form of lead generation and follow-up.
• Collaborate with internal teams to develop customer service standards and best practices.
• Participate in customer service training programs and workshops.

Skills

Customer service

Communication

Problem solving

Multitasking

Teamwork

MS Office

Zendesk/Salesforce

Education

Associate or Bachelor’s in business/related

Tools

Zendesk

Salesforce

MS Excel

Word

Job description

DSV Air & Sea Inc. is seeking a Customer Service Specialist in McAllen, TX to manage customer inquiries and complaints, providing accurate information and timely support.

The role serves as the primary contact for customers and works with sales, logistics, and finance to ensure on-time delivery and customer satisfaction. The ideal candidate will have 2+ years in customer service, a relevant degree, and strong communication, multitasking, and problem-solving skills.