Customer Service Specialist

DSV Air & Sea Inc.; Pharr (TX); On-site; USD 2,893,000 - 3,615,000; Full time

Job summary

DSV Air & Sea Inc. is seeking a Customer Service Specialist in McAllen, TX to manage customer inquiries and complaints, providing accurate information and timely support.

The role serves as the primary contact for customers and works with sales, logistics, and finance to ensure on-time delivery and customer satisfaction. The ideal candidate will have 2+ years in customer service, a relevant degree, and strong communication, multitasking, and problem-solving skills.

Qualifications

• Associate or bachelor’s degree in business administration, communications, or a related field is preferred.
• A minimum of 2 years of experience in customer service is required, with experience in the transportation and logistics industry preferred.

Responsibilities

• Manage customer inquiries, complaints, and orders via phone, email, or other communication channels.
• Provide accurate and timely information to customers regarding products, services, pricing, and delivery schedules.
• Coordinate with internal teams, such as sales, logistics, and finance, to ensure timely and accurate delivery of goods and services.
• Resolve customer issues and complaints in a timely and professional manner.
• Identify and implement process improvements to enhance customer satisfaction and reduce complaints.
• Maintain customer records and documentation.
• Provide support to sales teams in the form of lead generation and follow-up.
• Collaborate with internal teams to develop customer service standards and best practices.
• Participate in customer service training programs and workshops.

Skills

Customer service

Communication

Problem solving

Multitasking

Teamwork

MS Office

Zendesk/Salesforce

Education

Associate or Bachelor’s in business/related

Tools

Zendesk

Salesforce

MS Excel

Word

Job description

If you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying.

Job area: Customer Service

DSV - Global Transport and Logistics

At DSV, our purpose is to keep customers' supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.

Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.

As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy.

Visit dsv.com and follow us on LinkedIn and Facebook.

Location: McAllen, TX

Division:Air & Sea Job Posting Title: Customer Service Specialist - 123949 Time Type: Full Time

Customer Service Specialist

The Customer Service Specialist is responsible for managing customer inquiries and complaints, providing accurate and timely information, and ensuring customer satisfaction. This position serves as the primary point of contact for customers and works closely with internal teams to provide support.

Duties and Responsibilities

• Manage customer inquiries, complaints, and orders via phone, email, or other communication channels
• Provide accurate and timely information to customers regarding products, services, pricing, and delivery schedules
• Coordinate with internal teams, such as sales, logistics, and finance, to ensure timely and accurate delivery of goods and services
• Resolve customer issues and complaints in a timely and professional manner
• Identify and implement process improvements to enhance customer satisfaction and reduce complaints
• Maintain customer records and documentation
• Provide support to sales teams in the form of lead generation and follow-up
• Collaborate with internal teams to develop customer service standards and best practices
• Participate in customer service training programs and workshops

Educational background / Work experience

• An associate or bachelor's degree in business administration, communications, or a related field is preferred.
• A minimum of 2 years of experience in customer service is required, with experience in the transportation and logistics industry preferred.

Skills & Competencies

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to multitask and prioritize work
• Strong attention to detail and accuracy
• Ability to work well in a team environment
• Proficiency in Microsoft Office applications, such as Excel and Word
• Experience with customer service software, such as Zendesk or Salesforce, preferred

Preferred Qualifications

• Familiarity with transportation and logistics regulations and processes is a plus

Language skills

• Fluency in English is required
• Knowledge of additional languages is a plus

At Will Employment

DSV Air & Sea Inc. employees are hired for an undefined period of time as "at will" employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law. Additionally, each employee has the right to terminate his/her employment at any time. Except if employed in Montana, where termination requires just cause.

For this position, the expected base pay range is $21.39 - $26.74. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV's benefits offerings, including eligibility, coverage options, and plan details, is available through theDSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at [e-mail]. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

Nearest Major Market: Mc Allen

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.