Global Logistics & Customer Care Specialist

Cryos International; Orlando (FL); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

401(k) with company contribution

Dental, Vision and Health insurance

Employee assistance program

Flexible spending account

Health savings account

Life insurance

Paid time off

Job summary

Cryos International seeks a Logistics & Customer Care Coordinator to manage global shipments and deliver exceptional service from our Orlando headquarters. You will coordinate domestic and international logistics, prepare customs paperwork, and serve as the main contact between courier teams, clinics, and Cryos’ internal departments.

You will support process improvements, maintain Cryobase records, and respond to client inquiries with compassion and accuracy, upholding Cryos’ mission and values.

Qualifications

• Experience managing global shipping with customs procedures.
• Deliver exceptional customer service with empathy.
• Ability to work with Cryobase and MS Office.
• Must have warm, nurturing disposition.
• Experience with home insemination/reproductive health topics.

Responsibilities

• Manage worldwide shipments of gametes and related materials.
• Coordinate domestic and international shipment activities and compliance.
• Prepare shipping labels, customs docs, and regulatory paperwork.
• Clarify customs rules and import/export regulations for destination countries.
• Act as primary liaison with couriers, clinics, and internal teams.
• Monitor shipment status and inform customers of updates or delays.
• Handle delinquency issues related to unreturned tanks.
• Update client and clinic accounts in Cryobase.
• Respond to inquiries and recommend products/services.
• Support process improvements and projects.
• Document all customer interactions and records.

Skills

Global shipping

Customer service

Empathy

Communication

Attention to detail

Tools

Microsoft Office

Job description

Cryos International seeks a Logistics & Customer Care Coordinator to manage global shipments and deliver exceptional service from our Orlando headquarters. You will coordinate domestic and international logistics, prepare customs paperwork, and serve as the main contact between courier teams, clinics, and Cryos’ internal departments.

You will support process improvements, maintain Cryobase records, and respond to client inquiries with compassion and accuracy, upholding Cryos’ mission and values.