Global LMS Administrator

Gallup; Washington (Washington County); On-site; USD 110,000 - 140,000; Full time

Job summary

Gallup is seeking an experienced global LMS administrator to steward our enterprise LMS/LXP environments, including customer-facing and internal platforms. You will own configurations, integrations, reporting, governance and continuous improvement, partnering with technology and learning stakeholders.

You will design engaging digital learning experiences, write HTML/CSS for customization, resolve complex issues and drive data-driven improvements across global teams, including a Washington, D.C.

Qualifications

• 5+ years administering enterprise LMS or LXP platforms.
• Experience developing digital learning content using Articulate Storyline or Adobe Captivate.
• Experience with HTML and CSS.
• Experience integrating LMS with Oracle and other enterprise systems.
• Experience with learner data, analytics and compliance reporting.

Responsibilities

• Own and administer Gallup's global LMS platform ecosystem across U.S., international and internal environments.
• Manage LMS configuration, permissions, content structures, integrations and platform functionality.
• Partner with technology teams to maintain and improve integrations with Oracle and other systems.
• Own the LMS road map, governance standards and backlog with stakeholders.
• Improve navigation, content organization and user flows for scalable digital learning experiences.
• Design, configure and deploy digital learning experiences with subject matter experts.
• Write and maintain custom HTML/CSS for customization and accessibility.
• Troubleshoot issues; identify root causes and implement sustainable solutions.
• Monitor usage, analytics and support trends; drive improvements.
• Maintain documentation, QA processes and reporting standards across global environments.
• Leverage AI and automation to accelerate workflows and personalize operations.

Skills

LMS administration

Digital learning design

Content development

HTML/CSS

Analytics & reporting

AI tooling

Stakeholder collaboration

Accessibility standards

Documentation

Integration & APIs

Education

Bachelor’s degree

Master’s degree in instructional technology

Tools

Articulate Storyline

Adobe Captivate

Oracle integrations

SSO, xAPI, LTI

Job description

Own and elevate Gallup's global learning ecosystem.

As the global LMS administrator at Gallup, you'll serve as the technical and strategic steward of our global learning management system. You will manage and optimize our customer-facing and internal LMS environments, ensuring they are stable, scalable, integrated and future-ready, while building digital learning experiences that bring Gallup's research and intellectual property to life.

What You'll Do

• Own and administer Gallup's global LMS platform ecosystem, including U.S., international and internal environments
• Manage LMS configuration, permissions, content structures, integrations, reporting and platform functionality across customer-facing and internal use cases
• Partner with Gallup technology teams to maintain and improve integrations with Oracle and other enterprise systems
• Own the LMS road map, governance standards and continuous improvement backlog in partnership with learning, technology and business stakeholders
• Improve learner navigation, search, content organization and user flows to create simple, scalable and engaging digital learning experiences
• Collaborate with learning experts to design, configure and deploy digital learning experiences that bring Gallup's research and intellectual property to life
• Write and maintain custom HTML and CSS to support platform customization, accessibility and user experience
• Troubleshoot technical, operational and customer issues; identify root causes; and implement sustainable solutions
• Monitor LMS usage, learner behavior, reporting accuracy and support trends to identify opportunities for improvement
• Maintain clear documentation, compliance records, QA processes and reporting standards across global environments
• Use AI and automation tools to accelerate workflows, improve personalization, optimize platform operations and support Gallup's evolving digital learning strategy

Who We Want

• Digital learning experts who are energized by creating engaging content and optimizing sophisticated LMS and digital learning ecosystems
• Self-starters who need minimal direction, confidently step into ambiguity and take full ownership of complex systems and integrations
• Continuous learners who stay on the cutting edge of AI, automation and emerging learning technologies and proactively experiment with new tools to improve scale, efficiency and experience
• Organized perfectionists known for meticulous documentation, compliance accuracy and flawless execution across high-volume, global environments
• Engaging collaborators whose charisma and credibility allow them to effortlessly build influential relationships with developers, senior stakeholders and subject matter experts
• Strategic problem solvers who see beyond today’s system limitations and proactively recommend forward-thinking improvements to Gallup’s digital learning ecosystem
• Adaptable multitaskers who adjust to accommodate unexpected changes and quick turnarounds in a fast-paced, deadline-driven environment

What You Need

• Bachelor’s degree required
• Master’s degree in instructional technology or a related field preferred
• At least five years of experience administering enterprise-level LMS or LXP platforms such as Thought Industries, Workday Learning, Degreed, Coursera, Cornerstone, Docebo or similar required
• Experience developing digital learning content using tools such as Articulate Storyline, Adobe Captivate or similar required
• Experience with HTML and CSS required
• Experience integrating LMS platforms with enterprise systems such as Oracle required
• Experience with SSO, SCORM, xAPI, LTI, APIs, data feeds or LMS/LXP integrations strongly preferred
• Experience with learner data, platform analytics, completion tracking and compliance reporting required
• Experience working in large-scale environments serving global or high-volume user populations required
• Experience collaborating with technical teams or developers required
• Demonstrated experience using AI tools to enhance digital learning design, platform optimization or workflow automation required
• Experience with accessibility standards and digital learning QA preferred
• A commitment to working on-site at Gallup's Washington, D.C., office at least three days per week required
• Eligibility to work in the United States required; this position is not eligible for employment visa sponsorship

What You'll Experience

• Mission-driven work: Make a meaningful difference in the world with your unique contributions, commitment to service and exceptional outcomes.
• An empowering culture: Collaborate with smart, passionate people who love what they do and welcome your ideas, perspectives and experiences.
• Learning and development: Grow in your career as we invest in what you do best, encourage curiosity and create an environment where it’s safe — and expected — to challenge the status quo.
• Brand strength, startup energy: Thrive in an innovative environment backed by a trusted brand.
• A vibrant workplace: Enjoy access to exciting public-facing events and our hub for thought leadership in our global headquarters in Washington, D.C. — nestled in the nation’s capital and steps away from the National Mall and other historic landmarks.

About Gallup

At Gallup, we change the world, one client at a time, through extraordinary analytics and advice on everything important facing humankind. Learn more about our work and life at Gallup.

Gallup offers a robust benefits package that includes medical, dental, vision, life and other insurance options; a fully vested 401(k) retirement savings plan with company matching; an employee stock ownership program; mass transit reimbursement; family-building benefits; an employee assistance program; and various reimbursements and activities that enhance our associates’ wellbeing. We also offer an estimated annual salary range of $110,000-$140,000 for this role. Salaries are based on a variety of factors, including an individual's education, experience and skills.

Gallup is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other legally protected basis, in accordance with applicable law.

To review Gallup's Privacy Statement, please click this link: https://www.gallup.com/privacy. This privacy policy is meant to help you understand what information we collect, why we collect it, and how you can update, manage and delete your information. Your application and the information you provide will be processed and stored in the United States.

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