Global Learning Experience Lead (Remote)

Wikimedia Foundation; San Francisco, Northern (CA, KY); Hybrid; USD 117,000 - 178,000; Full time

Job summary

The Wikimedia Foundation seeks a Lead Learning Experience Designer to craft innovative, accessible learning experiences that strengthen the capacity of volunteers across the Wikimedia movement. You will partner with Foundation teams, affiliates, researchers, and communities to understand learner needs and remove barriers to participation.

This role goes beyond traditional instructional design, acting as a learning product designer who may develop online courses in WikiLearn, multimedia content,

Qualifications

• Experience designing digital learning for diverse, global audiences.
• Engaging e-learning, instructor-led, virtual, or blended solutions.
• Experience using an LMS to publish learning content.
• Ability to diagnose capability gaps and rapidly improve learning experiences.
• Excellent written communication and content development skills.
• Commitment to accessibility and inclusive design.

Responsibilities

• Design and develop innovative digital learning experiences, capacity-strengthening resources, and performance support solutions for contributors across the Wikimedia movement.
• Partner with product teams, community groups, researchers, and subject matter experts to identify learning needs and opportunities.
• Determine the right learning approach for each opportunity (self-paced course, video, interactive experience, AI-enabled support, workshop, or embedded guidance).
• Develop learning experiences that help contributors understand tools, workflows, policies, governance, and community practices.
• Rapidly prototype, test and iterate using modern authoring tools, multimedia, and AI tools.
• Apply learning science and user-centered design methodologies to create engaging, effective, and inclusive solutions.
• Evaluate learning effectiveness using feedback, data, and insights, and improve content accordingly.
• Contribute to evolving learning strategy by staying current with learning tech, online learning, AI, and digital engagement.
• Ensure resources reflect Wikimedia values of openness, collaboration, equity, and knowledge sharing.

Skills

Learning design

Digital learning

LMS expertise

Accessibility

Tools

Rise

Storyline

Camtasia

Adobe Creative Suite

Figma

AI content tools

Job description

The Wikimedia Foundation seeks a Lead Learning Experience Designer to craft innovative, accessible learning experiences that strengthen the capacity of volunteers across the Wikimedia movement. You will partner with Foundation teams, affiliates, researchers, and communities to understand learner needs and remove barriers to participation.

This role goes beyond traditional instructional design, acting as a learning product designer who may develop online courses in WikiLearn, multimedia content,