Global L&D Program Lead - AI & Onboarding Excellence

Rakuten Kobo Inc.; New York (NY); On-site; USD 91,000 - 157,000; Full time

Benefits offered by this job

Discretionary bonus

Health insurance

Vision insurance

Dental insurance

401k matching

Paid time off

Volunteer Time Off

Job summary

Rakuten International seeks a senior program leader to drive global initiatives, including AI school transformation, Udemy Enterprise rollout, and a world-class onboarding experience. You will partner with leadership across regions to align priorities, manage complex stakeholder networks, and deliver scalable, high-impact programs that advance Rakuten's learning and capability goals.

The role demands a strategic, autonomous executor who can frame problems, guide cross-functional teams, and

Qualifications

• 8+ years of experience in program management or equivalent.
• Experience navigating complex org structures and driving initiatives.
• Strong written and verbal communication for leadership.
• Ability to apply global nuances to strategies and programs.
• Commitment to continuous improvement and metric-driven impact.

Responsibilities

• Lead high-impact, global programs from inception to delivery.
• Architect and drive AI school strategy, governance, and content scaling.
• Oversee global Udemy Enterprise rollout across time zones.
• Redesign and optimize the end-to-end new hire experience.
• Own portfolio excellence and cross-functional collaboration.
• Facilitate executive meetings and drive consensus with senior leaders.
• Proactively identify issues and implement root-cause solutions.

Skills

Strategic thinking

Global mindset

Change management

Stakeholder management

Communication skills

Education

Bachelor’s degree

Master’s degree

Job description

Rakuten International seeks a senior program leader to drive global initiatives, including AI school transformation, Udemy Enterprise rollout, and a world-class onboarding experience. You will partner with leadership across regions to align priorities, manage complex stakeholder networks, and deliver scalable, high-impact programs that advance Rakuten's learning and capability goals.

The role demands a strategic, autonomous executor who can frame problems, guide cross-functional teams, and