Global Key Account Manager - High-Performance Computing

Rittal LLC; United States; Remote; USD 110,000 - 160,000; Full time

Job summary

Rittal LLC in the United States is seeking a Global Key Account Manager for High-Performance Computing to drive strategic relationships with global HPC customers and expand business within North America. You will lead account plans, coordinate with supply chain, product management, quality, and engineering teams, and ensure delivery excellence across complex programs.

This hands-on role emphasizes customer intimacy, data-driven reviews, and timely product introductions to sustain growth in AI,

Responsibilities

• Manage day-to-day and strategic interactions with assigned global HPC accounts, serving as the primary contact for customer relationships.
• Develop and execute account plans, conduct quarterly business reviews, and track performance against defined KPIs and growth targets.
• Monitor delivery schedules, open orders, and supply chain updates, coordinating internal resolution of issues to meet customer expectations.
• Track and report on customer quality, pricing, and delivery KPIs, and coordinate cross-functional responses when performance gaps are identified.
• Align internally with supply chain, logistics, product management, quality, and engineering teams to support and advance ongoing HPC programs.
• Lead new product introduction activities and product transitions, managing timelines.

Job description

Global Key Account Manager - High-Performance Computing

Proven Leadership, Hard Work and Innovation Alive and Well in North America

Rittal LLC designs and manufactures world-leading industrial and IT infrastructure solutions, including enclosures, racks, high-density power systems, and climate/thermal management technologies supporting industrial automation, data centers, edge deployments, and high-performance computing (HPC) environments. Our High-Performance Computing segment supports some of the world’s most advanced computing environments, including AI, research, cloud, and large-scale compute operators, requiring exceptional operational discipline, speed, and customer intimacy.

Role Overview

The Global Key Account Manager - High-Performance Computing (HPC) is a commercially focused role responsible for independently managing and growing relationships with assigned global high-performance computing customers. This is a hands-on account ownership role suited for a sales professional who can navigate complex organizations, execute against account plans, and identify new business opportunities.

Key Responsibilities

• Manage day-to-day and strategic interactions with assigned global high-performance computing accounts, serving as the primary point of contact for customer relationships.
• Develop and execute account plans, conduct quarterly business reviews, and track performance against defined KPIs and growth targets.
• Monitor delivery schedules, open orders, and supply chain updates, coordinating internal resolution of issues to meet customer expectations.
• Track and report on customer quality, pricing, and delivery KPIs, and coordinate cross-functional responses when performance gaps are identified.
• Align internally with supply chain, logistics, product management, quality, and engineering teams to support and advance ongoing high-performance computing programs.
• Lead new product introduction activities and product transitions, managing timelines, stakehold