Global Key Account Manager

JUSDA Supply Chain North America; San Jose (CA); Hybrid; USD 100,000 - 150,000; Full time

Job summary

JUSDA Supply Chain North America is seeking a Global Key Account Manager responsible for enhancing strategic relationships with global accounts. The role involves driving customer value, increasing business share, and ensuring operational commitments are met.

The ideal candidate will have extensive experience in freight forwarding and logistics, coupled with strong negotiation and relationship management skills. A Bachelor's degree in Supply Chain Management or a related field is preferred, along with a willingness to travel internationally.

Qualifications

• 10+ years of experience in freight forwarding or contract logistics.
• At least 3 years in Key Account Management.
• Experience in global logistics networks.

Responsibilities

• Develop strategic relationships with global accounts.
• Drive revenue growth and manage sales pipeline.
• Establish performance standards according to KPIs.

Skills

Commercial acumen

Negotiation skills

Consultative selling capabilities

Strategic mindset

Education

Bachelor’s degree in Supply Chain Management or related field

Job description

The Global Key Account Manager is responsible for developing, maintaining, and expanding JUSDA’s strategic relationships with assigned global accounts. This role ensures that JUSDA’s products and service deliverables meet the evolving needs of global customers while continuously identifying opportunities for service enhancement and operational improvement.

The position serves as the senior point of contact for key global accounts, driving long-term customer value, increasing the share of customer business, and ensuring JUSDA’s operational and commercial commitments are consistently delivered.

Responsibilities

• Account Retention & Development: Ensure customers’ cross-functional and geographic operational requirements are proactively identified and supported. Orchestrate the full scope of strategic and operational services for assigned accounts. Create competitive advantages for customers by demonstrating the value of JUSDA through a consultative selling approach.
• Strategic Planning: Develop and communicate a global strategic business plan aligned with both customer objectives and JUSDA’s corporate goals.
• Relationship Management: Penetrate the customer’s organizational structure at all levels, building relationships beyond the primary point of contact across multiple locations.
• Revenue Growth: Own and manage the sales pipeline for assigned accounts and take accountability for delivering revenue growth for JUSDA.
• Performance Monitoring: Establish and monitor performance standards according to agreed KPIs. Ensure global visibility and collaboration across the JUSDA network.
• Process Improvement: Continually identify and implement cost‑saving opportunities within JUSDA and for customers by improving processes and eliminating waste.

Qualifications

• Bachelor’s degree preferred in Supply Chain Management, Sales & Marketing, International Business/Trading, or a related field, with 10+ years of experience in freight forwarding or contract logistics, including at least 3 years in Key Account Management.
• Strong commercial acumen, negotiation skills, and consultative selling capabilities with a strategic mindset.
• Proven track record in global account management, complex commercial negotiations, and multinational project management.
• Experience working in a global logistics network and collaborating with cross‑regional teams is highly preferred.
• Fluency in English is required; Mandarin proficiency is preferred.
• Willingness to travel internationally as required.