Global Key Account Lead - Remote & Growth

SupportYourApp

United States

Remote

USD 90,000 - 130,000

Full time

3 days ago

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Benefits offered by this job

Remote work possible

USD salary

International environment

Referral rewards

Work-life balance

Growth opportunities

Self-development culture

Trust-based culture

Job summary

SupportYourApp is seeking an experienced Key Account Manager to own key client relationships, drive commercial results, and lead the account team across regions. You’ll run strategic reviews, coordinate with product and operations, and ensure client success at scale.

You will negotiate SLAs and scopes, grow accounts by launching new services, and build world-class teams with training, QA, and reporting. The role is remote-friendly and offers USD compensation, with an inclusive, international

Qualifications

Proven ability to own client relationships and drive results.
Experience leading large, 24/7 teams and driving operational plans.
Track record of growing accounts and launching new service lines.
Strong negotiation skills with client decision-makers.
Experience with peak-season planning, service recovery, and workforce management.

Responsibilities

Own the account's commercial results, operations, and reputation.
Negotiate SLAs, KPIs, rates, and scope; coordinate with Legal and Finance on MSAs and SOWs.
Turn requests into costed, staffed workstreams and manage escalations.
Build and launch cross-functional teams, expanding language/time-zone coverage.
Create SOPs, escalation paths, QA criteria, and knowledge governance.
Plan for travel and peak seasons; lead service recovery initiatives.
Develop leadership layers and successors to ensure continuity.