Remote Key Account Manager: Growth & Operations

SupportYourApp; United States; Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

Remote cooperation

USD compensation

International environment

Referral rewards

Work-life balance

Healthy leadership growth

Self-development culture

No time-tracking

Job summary

SupportYourApp seeks an experienced Key Account Manager to own client accounts, drive commercial results, and lead ops calls, business reviews, and strategy sessions. You will negotiate SLAs, KPIs, and scope with clients and internal teams, turning requests into actionable plans and managing hard conversations when needed.

You will build and scale teams, hire and train staff, and expand coverage across markets.

Qualifications

• 2+ years leading operations, account management, service delivery, or customer success.
• Track record of growing accounts and building processes like SOPs, QA and escalations.
• Experience with peak-season planning, service recovery and workforce management.

Responsibilities

• Own the account's commercial results, operations, and reputation.
• Negotiate SLAs, KPIs, rates, and scope with clients and internal teams.
• Turn vague asks into scoped, costed workstreams and manage escalations.
• Build and launch new teams, hire, train, and ensure go-live coverage.
• Create SOPs, escalation paths, QA criteria, and knowledge ownership.

Skills

Account ownership

Operations leadership

Negotiation

Client relationship management

CRM tools proficient

WFM planning

Team leadership

Tools

Zendesk

Salesforce

Intercom

Freshdesk

Job description

SupportYourApp seeks an experienced Key Account Manager to own client accounts, drive commercial results, and lead ops calls, business reviews, and strategy sessions. You will negotiate SLAs, KPIs, and scope with clients and internal teams, turning requests into actionable plans and managing hard conversations when needed.

You will build and scale teams, hire and train staff, and expand coverage across markets.