Remote Key Account Manager — Growth & Operations Lead

SupportYourApp; United States; Remote; USD 100,000 - 180,000; Full time

Job summary

SupportYourApp is seeking a Senior Key Account Manager to own strategic client accounts and drive business outcomes. You will lead operations, establish governance, and ensure client success across regions.

You will negotiate terms, coordinate with Legal and Finance, and build scalable delivery plans while managing escalations and risk. This role requires travel and leadership across multiple hubs as the client grows.

Qualifications

• Must demonstrate ability to manage enterprise client accounts and strategic relationships.
• Strong negotiation skills with experience in SLAs, KPIs, and MSAs.
• Proven track record leading cross-functional teams and projects.

Responsibilities

• Own the account with responsibility for commercial results, operations, and reputation.
• Negotiate SLAs, KPIs, rates, and scope; collaborate with Legal and Finance on MSAs and SOWs.
• Turn vague requests into scoped, costed workstreams and manage escalations and missed SLAs.

Skills

Client management

Negotiation

Team leadership

Job description

SupportYourApp is seeking a Senior Key Account Manager to own strategic client accounts and drive business outcomes. You will lead operations, establish governance, and ensure client success across regions.

You will negotiate terms, coordinate with Legal and Finance, and build scalable delivery plans while managing escalations and risk. This role requires travel and leadership across multiple hubs as the client grows.