Global ITSM Director: ITIL, Service Delivery & Innovation

Cook Group; Bloomington (IN); On-site; USD 120,000 - 160,000; Full time

Job summary

Cook Group is seeking a Director of Global IT Service Management in Bloomington, Indiana. This leadership role focuses on ensuring effective IT services through ITIL frameworks while managing teams and driving process improvements. Ideal candidates will have a Bachelor's degree and at least 10 years of management experience, deep knowledge of ITIL, and strong communication skills. Responsibilities include leading the global ITSM strategy, managing incident/problem/change requests, and optimizing service delivery. The role requires availability and willingness to align with Eastern or Central Time Zone needs.

Qualifications

• 10 years of relevant management experience.
• Deep knowledge of ITIL frameworks and service management tools.
• ITIL Certification preferred.

Responsibilities

• Lead organization-wide adoption of ITIL 4 practices.
• Establish incident management workflows that reduce recurring incidents.
• Implement change advisory board processes to maintain system stability.
• Design and maintain enterprise service catalogs.

Skills

Leadership

ITIL frameworks

Communication

Project Management

Problem-solving

Education

Bachelor's Degree in Information Systems, Business, or related field

MBA

Tools

ServiceNow

BMC

Job description

Cook Group is seeking a Director of Global IT Service Management in Bloomington, Indiana. This leadership role focuses on ensuring effective IT services through ITIL frameworks while managing teams and driving process improvements. Ideal candidates will have a Bachelor's degree and at least 10 years of management experience, deep knowledge of ITIL, and strong communication skills. Responsibilities include leading the global ITSM strategy, managing incident/problem/change requests, and optimizing service delivery. The role requires availability and willingness to align with Eastern or Central Time Zone needs.