Global IT Support Specialist (Japanese/English Bilingual)

Osaka Gas USA Corporation; Houston (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Osaka Gas USA Corporation is seeking an IT Support Specialist to assist U.S. employees and connect IT operations with the Japan HQ and international affiliates.

You will split time between hands-on IT support (70%) and global coordination (30%), communicating in Japanese and English. The role offers exposure to Microsoft cloud technologies, cybersecurity, and international IT projects, with opportunities to develop technical and cross-border collaboration skills while supporting security and

Qualifications

• 3–5 years of hands-on IT helpdesk and desktop support experience.
• Ability to troubleshoot device, account, application, and connectivity issues.
• Knowledge of Windows, M365, Entra ID, IAM, and end-user computing.
• Understanding of networking fundamentals: TCP/IP, DNS, DHCP, Wi‑Fi, VPN.
• Familiarity with IT security practices, MFA, and incident management.
• Bachelor’s degree in IT or related field or equivalent practical experience.

Responsibilities

• Provide hands-on Windows device and Microsoft 365 support.
• Troubleshoot identity, MFA, networking, VPN, and business apps.
• Administer Microsoft 365 and Entra ID accounts and permissions.
• Assist with device deployment, maintenance, and IT asset management.
• Support IT security operations and incident management.
• Collaborate with IT colleagues and vendors to improve services.
• Serve as IT liaison between U.S. operations, HQ in Japan, and affiliates.
• Assist VP of IT with Japanese-language coordination and negotiations.

Skills

Helpdesk

Desktop support

System administration

Microsoft 365

Entra ID

Identity & access

Networking

IT security

MFA

Incident management

Education

Bachelors in IT

Tools

Intune

Azure

SharePoint/OneDrive

PowerShell

Defender

Windows Server

Job description

Osaka Gas USA Corporation is seeking an IT Support Specialist to assist U.S. employees and connect IT operations with the Japan HQ and international affiliates.

You will split time between hands-on IT support (70%) and global coordination (30%), communicating in Japanese and English. The role offers exposure to Microsoft cloud technologies, cybersecurity, and international IT projects, with opportunities to develop technical and cross-border collaboration skills while supporting security and