Corporate HQ - IT Support Specialist

Wismettac Asian Foods Inc; Santa Fe Springs (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

Wismettac Asian Foods Inc IT team seeks an IT Support Specialist to maintain a productive digital workplace. Responsibilities include hardware/software support, asset tracking, and workstation lifecycle management, with a focus on Microsoft 365 and Active Directory administration.

The role collaborates with local IT staff, outsourced providers, and Japan-based teams to ensure secure, efficient IT operations and timely issue resolution.

Qualifications

• 3 years of IT support or related experience.
• Experience with Microsoft 365 administration and AD user management.
• Associate's degree in CS or Network Admin preferred.
• IT certification or two years of equivalent IT support experience.

Responsibilities

• Provide technical support for hardware, software, and network issues.
• Manage IT assets, procurement, and vendor communications.
• Administer Microsoft 365 and Active Directory tasks.
• Coordinate onboarding/offboarding and lifecycle of endpoints.
• Process IT invoices and track purchases.
• Maintain IT ticketing and ensure issue resolution.
• Collaborate with internal teams and external IT support.

Skills

Organizational skills

Technical knowledge

IT service management

Problem-solving

Communication

Work ethic

Personal attributes

English proficiency

Japanese proficiency

Education

Associate's degree in Computer Science or Network Systems Administration

IT certification

Tools

Microsoft 365

Active Directory

IT asset tracking software

Job description

The IT Support Specialist is responsible for supporting daily IT operations and maintaining a productive digital workplace environment. This role coordinates IT asset management, hardware purchasing activities, vendor communications, invoice processing, user administration, onboarding and offboarding activities, and endpoint lifecycle operations. The position also supports Microsoft 365 and Active Directory administration and works closely with local IT staff, outsourced support providers, and Japan-based IT teams.

Essential Job Functions

• Provide Technical Support: Respond to digital and technical support inquiries and complaints. Diagnose and resolve issues with hardware (laptops, desktops, mobile devices), software, and network connectivity.
• Manage Digital Tools:
• Support Microsoft 365 and Active Directory administration activities, including user account management, permission changes, license assignment coordination, and user onboarding/offboarding tasks.
• Ensure Cybersecurity: Support cybersecurity measures by ensuring user devices are secure. This includes helping with multi-factor authentication setup, verifying security patches are installed, and assisting with data security best practices. Help users understand and follow company security policies.
• Manage Endpoints: Focus on the full lifecycle of company devices—from setting up new computers and managing software updates to decommissioning old hardware.
• Maintain Accountability: Create and update support tickets according to documented processes and procedures. Maintain ownership and accountability for issues until they are fully resolved or handed off to other departments.
• Communicate and Collaborate: Maintain open communication with technical teams to ensure timely problem resolution and customer satisfaction. Maintain confidentiality regarding all customer and company data, and foster a positive and collaborative culture.
• Asset Management: Maintain accurate IT asset inventories, including user assignments, locations, warranty information, lifecycle status, and asset recovery records.
• Procurement Coordination: Coordinate hardware purchasing activities, including obtaining quotations, preparing purchase requests, tracking deliveries, and maintaining procurement records.
• Invoice Processing: Review, track, and coordinate IT-related invoices and purchasing documentation. Work with vendors, Finance, and management to support timely processing and record retention.
• Vendor Coordination: Serve as the primary point of contact for routine operational communications with approved IT vendors regarding orders, deliveries, warranties, returns, and service requests.
• Refresh Execution: Support PC refresh activities by coordinating deployment schedules, replacement tracking, shipping, receiving, and inventory updates.

Experience/ Training/ Education

• 3 years of experience in IT support, IT operations, endpoint administration, asset management, or a related field.
• Experience with Microsoft 365 administration, Active Directory user management, hardware procurement, and IT asset tracking is preferred.
• Associate's degree in Computer Science or Network Systems Administration preferred.
• IT certification or two years of equivalent experience working in IT or technical support.

Knowledge, Skills, and Ability

• Organizational Skills: Ability to organize and prioritize numerous tasks under various time constraints. Must be able to perform job responsibilities as the workload fluctuates and keep multiple projects progressing simultaneously.
• Technical Knowledge: Strong technical knowledge of IT infrastructure, including desktop systems, operating systems, network connectivity, and common business applications.
• IT Service Management: Basic knowledge of issue ticketing systems and ticket/case lifecycle management. Proficiency in IT service management principles, processes, and tools, with a focus on incident management and request fulfillment.
• Problem-Solving: Strong problem-solving and decision-making abilities, coupled with a customer-centric mindset.
• Communication: Exceptional communication and interpersonal skills, with the ability to convey technical concepts to non-technical users.
• Work Ethic: Proven ability to work well under pressure, prioritize tasks, and manage multiple priorities effectively. A passion for delivering excellent customer service and a commitment to continuous improvement.
• Personal Attributes: Detail-oriented, organized, and able to multitask and shift priorities quickly while maintaining control under limited supervision. Reliable and regular attendance is expected.
• Language: Professional working proficiency in both Japanese and English is required.

Working conditions:

Work in offices close to top management. Generally, work forty hours per week; however, some work shifts or extended hours during busy periods. When schedules change and problems arise, working under pressure is unavoidable, but deadlines and goals must still be met. Due to system maintenance or IT-related support, you may be required to be on-call on an irregular work schedule, including weekends, early mornings, evenings, and holidays. Additionally, this position involves occasional travel (up to 20% to 25%) for branch visits, on-site deployments, or company IT initiatives.