Business IT Support

Carnival; Seattle (WA); On-site; USD 70,000 - 72,700; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

Unlimited PTO

Flexible work hours

401(k)

Job summary

impact.com is seeking an IT-focused role to enable employee productivity across global offices. The team enables fast, accurate IT provisioning and zero-touch deployment, ensuring users have the tools to drive the business forward.

Key duties include onsite support across time zones, asset deployment for remote/office staff, SaaS access provisioning, and maintaining security policies and documentation. Proactive SME with Jira Service Desk experience is valued.

Qualifications

• This role requires 3+ years of end-user support and 3+ years of dedicated application support.
• Experience with IT integrations (SSO, API) and creating technical documentation.
• Site ownership for local and regional offices; ability to work independently.
• Experience with SaaS apps such as Google Workspace, Slack, Zoom; familiar with ticketing systems.
• Mac-based environment support and information security awareness.

Responsibilities

• Provide onsite IT support across multiple time zones.
• Provision, deploy and assign IT assets for remote and office staff.
• Handle SaaS access, provisioning/deprovisioning, and permissions.
• Maintain accurate ticketing and asset management records.
• Collaborate on projects to improve systems and operations.
• Maintain and deploy corporate communication solutions and meeting rooms.
• Uphold business security and asset management policies.
• Be SME on tools; stay updated on updates and new technologies.

Skills

End-user support

Application support

IT integrations

Technical documentation

Site ownership

Independent work

SaaS applications

Ticketing systems

Mac environment

Information security

Education

Bachelor's degree

Tools

Jira/Jira Service Desk

Freshdesk

Job description

Your Role at impact.com

This role is about employee and business productivity - IT is an enabler and our team is always looking at ways of using IT to make things easier, faster and more accurate - from zero touch deployment of laptops to automatic provisioning of user accounts across a multitude of platforms. Your role within the global Business IT team is to ensure that users have the tools they need to drive the business forward.

What You'll Do

• Work closely with the global IT team to provide onsite support across multiple time zones
• Provision, deploy and assign IT assets to remote and in office employees
• SaaS access - responsible for user provisioning/deprovisioning and support related to permission
• Maintain accurate ticketing and asset management records
• Work with fellow team members on projects to improve systems and operations
• Maintain and deploy our corporate communication solution and meeting rooms
• Be the custodians of business policies (security, asset management and more)
• Be an SME on our tools by staying up to date on updates and new technologies
• Experience with Jira/Jira Service Desk - automation, workflows, issue fields, issue screens, etc.

What You Have

• 3+ years of end-user support (Bachelor degree preferred)
• 3+ years of dedicated application support
• Experience with IT integrations (SSO, API, etc)
• Experience with creating technical documentation
• Site owner for local and regional offices
• Ability to work independently and think creatively.
• Experience supporting SaaS applications such as Google Workspace, Slack, Zoom and other SaaS applications
• Experience with using a ticketing system such as Jira, Freshdesk, etc.
• Ability to support predominantly a Mac based environment
• Ability to work independently without in-person supervision
• Understand information security principles and best practices

Nice to Have

• Customer centric person (people person) - enjoy interacting, assisting and solving user problems.
• Ownership - identifying issues, researching solutions and then implementing fixes.
• Team player - Assist people in the team and/or passing on learnings so everyone can benefit.
• Task oriented - enjoy working on a variety of issues throughout the day.
• Tech savvy with working knowledge of computers and the internet.
• Affiliate & Partnerships Industry Fundamentals Certification by PXA

Benefits

• Medical, Dental and Vision insurance
• Unlimited PTO
• Flexible work hours
• Maternity/Paternity leave
• Catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled
• Flexible spending accounts and 401(k)
• An employee-led culture team that plans our happy hours, parties, and other events to celebrate our many successes
• An established company with a cool, high-velocity work ethos, where each person can make a difference!
• Impact recognizes the constant change in the modern work environment and the importance of providing employees equipment to excel at their jobs in the office or remotely. To support this initiative, the company has implemented a one time technology stipend for all new employees hired on or after April 1, 2024.

Salary Range

$70,000 - $72,700 per year, plus eligible to receive Restricted Stock Unit (RSU) grant and additional variable annual bonus contingent on Company performance.

*This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.