Global IT Service Delivery Director — ServiceNow
Alldus
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Job summary
Alldusis seeking an experienced Senior Director to lead enterprise IT support and service management across regions. This senior leadership role focuses on scalable, high-quality IT services, operational excellence, and partnering with technology and business leadership.
You will oversee ITSM, incident and change management, ServiceNow optimization, and vendor governance, driving standardisation, resilience and regulatory compliance across global operations.
Qualifications
- 8+ years in IT service delivery or infrastructure operations
- 2+ years in a senior leadership role
- Experience leading global IT support across regions
- Strong enterprise ITSM experience and vendor management
Responsibilities
- Lead global IT service delivery strategy for Help Desk, Level 1/2 support, and infrastructure monitoring
- Oversee Incident, Major Incident, Problem, Change and Configuration Management processes
- Drive ServiceNow or ITSM platform optimisation, automation and governance reporting
- Lead transformation initiatives for standardisation, scalability and operational excellence
- Manage strategic technology vendors and SLAs with MSPs
- Partner with senior stakeholders to improve user experience, service reliability and business continuity
- Ensure delivery aligns with regulatory, risk and governance requirements
Skills
Tools
Job description
Alldusis seeking an experienced Senior Director to lead enterprise IT support and service management across regions. This senior leadership role focuses on scalable, high-quality IT services, operational excellence, and partnering with technology and business leadership.
You will oversee ITSM, incident and change management, ServiceNow optimization, and vendor governance, driving standardisation, resilience and regulatory compliance across global operations.
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