Global IT Logistics Lead: Hardware Lifecycle

OpenAI, Inc.; San Francisco (CA); On-site; USD 120,000 - 190,000; Full time

Job summary

OpenAI is seeking an IT Logistics Lead based in San Francisco to manage a global team responsible for equipping employees with hardware and peripherals. You will run daily operations, evaluate new devices and services, and own the hardware catalog, fulfillment programs, and asset management systems.

You will deliver day‑1 readiness worldwide, tailor equipment to location and work style, and guide self‑service options like IT vending while maintaining accurate records and reducing waste.

Responsibilities

• Own a hardware and peripheral catalog that keeps pace with employee needs, with new equipment options and devices ready for use with current, validated software images and configurations.
• Deliver day 1 readiness globally, with equipment suited to each employee’s location and work. Ensure timely fulfillment, refreshes, replacements, loaners, telecom and mobility, and high-risk travel services as offices and programs expand.
• Own and scale the employee IT vending machine program and other self-service channels as services employees trust, with the right peripherals available, machines working every time and tightly managed shrinkage.
• Own asset accountability across the full lifecycle, with 100% accurate records that reconcile to physical inventory and trusted chain of custody from receipt through recovery, reuse and secure disposition.
• Own forecasting, capacity and logistics performance to continually improve accuracy, shorten lead times and keep equipment available. Control lifecycle costs, reduce excess stock and waste, and maintain service through supply disruptions.
• Use OpenAI products, including Codex and agents, as customer zero to solve previously unresolved logistics problems and improve accuracy, speed and scale, with appropriate evaluation, security and human oversight.
• Manage and develop team members so each person builds skills, takes ownership and delivers excellent work. Build team and delivery partner capability that sustains quality and consistency as demand grows.
• Scale service globally with accountable regional partners and repeatable operations that meet local needs while maintaining speed, inventory accuracy and a consistent employee experience.
• Keep daily operations reliable as demand changes, with timely escalation resolution, capacity and commitments aligned with your manager, and clear decision ownership across engineering, security, support, workplace, finance and procurement.

Job description

OpenAI is seeking an IT Logistics Lead based in San Francisco to manage a global team responsible for equipping employees with hardware and peripherals. You will run daily operations, evaluate new devices and services, and own the hardware catalog, fulfillment programs, and asset management systems.

You will deliver day‑1 readiness worldwide, tailor equipment to location and work style, and guide self‑service options like IT vending while maintaining accurate records and reducing waste.