Global IT Infrastructure & Operations Lead

Thorlabs

Newton (NJ)

On-site

USD 163,000 - 225,000

Full time

14 days+

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Benefits offered by this job

Medical, dental, and vision insurance

Company paid life insurance

PTO package

401(k) plan

Tuition reimbursement

Job summary

Thorlabs is seeking a Senior Manager, IT Infrastructure & Operations to lead global IT Engineering and local IT Service Management from the Newton, NJ headquarters. You will drive service delivery, incident management, and strategic modernization while ensuring alignment with business priorities and global standards.

The role requires 10+ years in enterprise IT operations, 5+ years in cloud design/deployment, and proven leadership across multi-site environments.

Qualifications

10+ years of progressive experience in enterprise infrastructure and IT operations, including leadership responsibilities.
5+ years of experience designing, deploying, and managing enterprise-class cloud systems (Azure/AWS/Google).
5+ years of experience managing cloud, network, and/or system engineers in hybrid environments.
Experience operating in global or multi-site organizations with centralized and localized IT delivery.
Ability to communicate with senior leadership during incidents and technology decisions.

Responsibilities

Lead and develop IT Operations resources with accountability and continuous improvement.
Align IT services with business priorities and executive expectations.
Develop and execute IT service and infrastructure strategies.
Manage daily operations, performance, and uptime of services and networks.
Establish SLAs, KPIs, and metrics to ensure high-quality delivery.
Direct incident, problem, change, and escalation processes.
Collaborate with Security to meet compliance and DR/BC requirements.
Oversee vendor relationships, contracts, and technology budgets.
Mentor IT professionals and drive modernization and automation initiatives.
Build strong relationships with business and IT leaders to align services with needs.