Global IT Infrastructure & Operations Leader

Thorlabs, Inc.; New Jersey; Hybrid; USD 163,000 - 225,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

PTO

401(k)

Tuition reimbursement

Job summary

Thorlabs, Inc. in Newton, NJ, seeks a Senior Manager of IT Infrastructure & Operations to lead global IT Engineering and local IT Service Management teams, delivering reliable operations and strategic initiatives across enterprise platforms.

This role drives incident management, service delivery, and continuous improvement while aligning with global standards. Occasional duties at other Thorlabs locations are possible; collaboration with security, procurement, and business leaders is essential.

Qualifications

• 10+ years in enterprise infrastructure and IT operations.
• 5+ years designing and managing cloud systems.
• Experience with global or multi-site organizations.
• Strong communication with senior leaders.

Responsibilities

• Lead IT Operations resources and drive continuous improvement.
• Align IT strategies with business objectives.
• Manage service delivery and system uptime.
• Oversee incident, change, and escalation processes.
• Develop vendor relationships and technology budgets.

Skills

IT leadership

Cloud architecture

ITIL/ITSM

Vendor management

Incident management

Education

Bachelor of Science in Computer Science

Tools

Azure

AWS

Google Cloud

Citrix

VMware

Job description

Thorlabs, Inc. in Newton, NJ, seeks a Senior Manager of IT Infrastructure & Operations to lead global IT Engineering and local IT Service Management teams, delivering reliable operations and strategic initiatives across enterprise platforms.

This role drives incident management, service delivery, and continuous improvement while aligning with global standards. Occasional duties at other Thorlabs locations are possible; collaboration with security, procurement, and business leaders is essential.