Global IT Director: Infrastructure, Service Desk & Transformation

Safran; Costa Mesa (CA); On-site; USD 180,000 - 240,000; Full time

Job summary

Safran is seeking a Director, IT to lead the IT & Support Factory globally, ensuring quality, timing, cost, and safety targets. You will oversee the Cabin IT infrastructure, architecture, and the worldwide Helpdesk/Service Desk, implementing major transformations in line with the Cloud Factory strategy and CIO approval.

You will drive multi-year projects, manage budgets (CAPEX & OPEX), and coordinate with external interfaces while maintaining high service levels and ITIL-compliant processes.

Qualifications

• Extensive experience leading global IT, manufacturing or production IT operations.
• Proven ability to manage large IT budgets and multi-year projects.
• Strong technical knowledge across IT infrastructure, cloud, and security.
• Experience with ITIL-based service management and governance.

Responsibilities

• Provide overall direction and evaluation of IT departments worldwide.
• Operate production systems and uphold worldwide service quality commitments.
• Lead Safran Cabin Support/Helpdesk & Service Desk globally.
• Manage IT projects aligning with the IS/IT Master Plan and strategic goals.
• Coordinate Shop floor IT activities with Cabin Digital Factory teams and Group.

Skills

IT leadership

Cloud architecture

Project management

Budget management

Vendor and outsourcing management

Stakeholder communication

Strategic planning

Education

Master's degree

ITIL certification

Job description

Safran is seeking a Director, IT to lead the IT & Support Factory globally, ensuring quality, timing, cost, and safety targets. You will oversee the Cabin IT infrastructure, architecture, and the worldwide Helpdesk/Service Desk, implementing major transformations in line with the Cloud Factory strategy and CIO approval.

You will drive multi-year projects, manage budgets (CAPEX & OPEX), and coordinate with external interfaces while maintaining high service levels and ITIL-compliant processes.