Director, IT

Safran; Costa Mesa (CA); On-site; USD 180,000 - 240,000; Full time

Job summary

Safran is seeking a Director, IT to lead the IT & Support Factory globally, ensuring quality, timing, cost, and safety targets. You will oversee the Cabin IT infrastructure, architecture, and the worldwide Helpdesk/Service Desk, implementing major transformations in line with the Cloud Factory strategy and CIO approval.

You will drive multi-year projects, manage budgets (CAPEX & OPEX), and coordinate with external interfaces while maintaining high service levels and ITIL-compliant processes.

Qualifications

• Extensive experience leading global IT, manufacturing or production IT operations.
• Proven ability to manage large IT budgets and multi-year projects.
• Strong technical knowledge across IT infrastructure, cloud, and security.
• Experience with ITIL-based service management and governance.

Responsibilities

• Provide overall direction and evaluation of IT departments worldwide.
• Operate production systems and uphold worldwide service quality commitments.
• Lead Safran Cabin Support/Helpdesk & Service Desk globally.
• Manage IT projects aligning with the IS/IT Master Plan and strategic goals.
• Coordinate Shop floor IT activities with Cabin Digital Factory teams and Group.

Skills

IT leadership

Cloud architecture

Project management

Budget management

Vendor and outsourcing management

Stakeholder communication

Strategic planning

Education

Master's degree

ITIL certification

Job description

Here, we craft excellence together. Your mission? Making the journey the most enjoyable part of the trip.

The Director, IT leads, coordinates, and manages the IT & Support Factory to achieve the objectives set in terms of quality, time, cost and safety.

Responsible for the Safran Cabin IT Infrastructure & Architecture as well as the Support Desk & Service worldwide.

Implements major IT Transformations according to the strategy defined by the Cloud Factory and approved by CIO.

Participates in and implements the "make or buy" policy. Ensures the daily link between Safran Cabin users and the IT Department and guarantees the proper maintenance of service levels with customers.

The Director, IT reports to the CIO.

Summary of Duties:

• Responsible for the overall direction, coordination, and evaluation of each of the IT departments.
• Responsible for the operation of production systems and carries IT department commitments in terms of worldwide service quality.
• Responsible for the Safran Cabin Support / Helpdesk & Service Desk worldwide.
• Manages the IT Projects carried out by the IS/IT Master Plan with the following objectives:
  1. Provide infrastructure adapted to the expectations of users, applications, and workstations
  2. Manage security and Industrial Systems
  3. Support the continuity of Cabin's service by offering solutions to disasters and malicious acts
  4. Execute the IS production plan and manage the evolutions
• In charge of the Shop floor technical activities in relation with the Cabin Digital factory team and the Group.
• Continuously improve the effectiveness and efficiency of IT department with KPI and dashboards
• Manage, supervise, and oversee leads in each of the IT departments.
• Manages the IT Budget (CAPEX & OPEX) and IT investments for Cabin.
• Supports the following external interfaces:
  1. IT people worldwide
  2. Group outsourcing managers on IT production
  3. Safran Services Factory

Leadership Requirements:

• Demonstrate the highest ethical standards
• Work well within the team environment
• Excellent Project Management skills to organize and lead numerous multi-year, concurrent projects
• Strong technical knowledge of relevant application portfolios
• Strong technical knowledge of industry standard work practices
• Excellent leadership skills
• Excellent management skills
• Excellent communication (verbal and written) skills

Computer Skills:

• Strong cloud computing experience - architecture, operations, and financial performance
• Experienced with the use of MS Office software suite (Word, Excel, PowerPoint and Outlook) as well as web-based computer applications.

Other Skills:

• Strong overall knowledge and experience in respective business systems and processes
• Strong project management, analytical, and troubleshooting skills
• Strong IT budget experience, managing a large budget portfolio
• Effective oral and written communications skills
• Demonstrated ability to handle multiple, global projects and assignments with attention to detail
• Ability to work ITIL compliant methodologies and processes.
• Ability to drive technical teams to deliver outstanding, professional services
• Well organized, planning and time management skills, quality oriented.
• Able to demonstrate proficiency in problem solving, continuous improvement, and managing projects while maintaining strict deadlines and budget adherence
• Effective oral and written communications skills

Preferred Qualifications (not required):

• Master's degree
• ITIL certification
• Advanced Cloud Certificates