Global Issue Resolution Coordinator

edagmexico; Rochester (MI); On-site; USD 60,000 - 90,000; Part time

Job summary

EDAG is seeking a Problem Resolution Coordinator to coordinate and track software and system network issue tickets across the development process. You will review tickets for completeness, assign them to engineers, monitor progress, and ensure effective communication with customers while supporting reporting and process standardization.

The role requires a Bachelor's degree in Engineering or related field, 3–5 years of relevant experience, and proficiency in English (C1-C2).

Qualifications

• Bachelor's degree in Engineering or related field.
• Approximately 3–5 years of relevant experience.
• Generate reports and metrics including issue inflow, burndown, and status tracking.
• Support project meetings with issue tracking summaries and status updates.
• Ability and willingness to travel to California as needed to meet and collaborate with customer.
• English (C1-C2).
• Temporary contract.

Responsibilities

• Coordinate and track software and system network-related issue tickets throughout the development process.
• Review incoming tickets for completeness, consistency, and required technical information.
• Based on high-level analysis, assign each ticket to the best member of the global engineering team to lead theneeded change estimation or problem investigation.
• Support standardization of issue reporting and tracking processes.
• Follow up with engineering teams and stakeholders regarding ticket status and resolution progress.
• Support communication and alignment with customers regarding reported issues and status updates.
• Monitor issue aging, priorities, and closure progress.

Skills

Issue tracking

Reporting and metrics

English (C1-C2)

Education

Bachelor's degree in Engineering or related field

Tools

JIRA

Confluence

Job description

EDAG is seeking a Problem Resolution Coordinator to coordinate and track software and system network issue tickets across the development process. You will review tickets for completeness, assign them to engineers, monitor progress, and ensure effective communication with customers while supporting reporting and process standardization.

The role requires a Bachelor's degree in Engineering or related field, 3–5 years of relevant experience, and proficiency in English (C1-C2).