Global Integrations Director: Strategy, Delivery & Scale

iCIMS, Inc.; Northern (KY); Hybrid; USD 160,000 - 200,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) plan

Paid time off and holidays

Disability and life insurance

Tuition reimbursement

Job summary

iCIMS, Inc. is seeking a Senior Director of Integrations to shape strategy, governance, and transformation of its global integration practice.

This leader will evolve the organization from a customized delivery model into a standardized, scalable, and highly supportable capability that improves customer outcomes and enables global growth. You will lead a global team of integration managers and consultants, establishing repeatable delivery models, governance standards, and best practices across

Qualifications

• 12+ years leading enterprise software integration, technical consulting, professional services, or implementation organizations.
• Proven experience leading managers and global technical teams.
• Demonstrated success standardizing highly customized delivery environments.
• Experience improving supportability, operational stability, and customer support outcomes.
• Strong partnership experience with Product Management and Engineering organizations.
• Experience influencing platform roadmaps and technical architecture decisions.
• Proven track record transforming service delivery models while improving quality and profitability.
• Strong executive communication and stakeholder management skills.
• Knowledge of HCM industry and related technology is highly desired

Responsibilities

• Define and execute the multi-year vision and roadmap for the integration organization.
• Establish a scalable operating model that balances customer flexibility with standardization, efficiency, and long-term maintainability.
• Transform integration delivery from highly customized approaches toward reusable frameworks, repeatable methodologies, and standardized implementation patterns.
• Develop governance models, operating metrics, and executive reporting to drive accountability and continuous improvement.
• Leverage automation, AI, accelerators, and reusable assets to improve implementation quality, predictability, and productivity.
• Establish enterprise standards for integration architecture, implementation methodologies, testing, documentation, monitoring, and operational support.
• Increase consistency across implementations by reducing unnecessary customization and promoting approved integration patterns.
• Partner closely with Customer Support to improve troubleshooting capabilities, operational readiness, documentation quality, and knowledge transfer.
• Lead root‑cause analysis programs focused on recurring integration defects, escalations, and support challenges.
• Establish supportability requirements for all new integrations and major enhancements.
• Improve overall platform reliability, integration stability, and customer experience across the installed base.
• Establish a strong strategic partnership with Product Management and Engineering to improve integration platform maturity and serviceability.
• Influence roadmap priorities using implementation metrics, customer feedback, support trends, and operational data.
• Partner with Product teams to improve engineering‑built integrations, Workato‑based integrations, connectors, APIs, and integration tooling.
• Create formal governance, feedback loops, and prioritization processes between Professional Services, Support, Product Management, and Engineering.
• Champion initiatives that simplify implementation, reduce support burden, and improve the operational readiness of strategic integrations.
• Own the strategy and performance of the company's largest and most critical integration category: enterprise HCM integrations.
• Develop standardized implementation approaches, delivery playbooks, accelerators, testing frameworks, and support models for strategic HCM partners.
• Drive improvements in deployment predictability, implementation effort, customer experience, and supportability for key HCM ecosystems.
• Establish stronger technology partnerships and operational alignment with strategic integration vendors and platforms.
• Reduce delivery variability and enable scalable execution across the highest‑volume integration categories. Based on current portfolio performance, particular focus will be placed on Workday, SAP SuccessFactors, SAP, Oracle, ADP, and other strategic HCM platforms.

Job description

iCIMS, Inc. is seeking a Senior Director of Integrations to shape strategy, governance, and transformation of its global integration practice.

This leader will evolve the organization from a customized delivery model into a standardized, scalable, and highly supportable capability that improves customer outcomes and enables global growth. You will lead a global team of integration managers and consultants, establishing repeatable delivery models, governance standards, and best practices across