Director, Managed Services Integration

Net at Work; United States; On-site; USD 140,000 - 210,000; Full time

Benefits offered by this job

Health and Welfare

401k with match

Paid Time Off

Wellness Program

Job summary

Net at Work is seeking a Senior Manager/Director of Managed Services Integration to lead the strategy and execution for post-acquisition integration across multiple units. The role partners with executive leadership to define objectives, timelines, and success metrics, while designing scalable governance models and playbooks to ensure smooth transitions and preserved customer relationships.

You will oversee cross-functional workstreams spanning Finance, IT, Operations, People & Learning, Sales,

Qualifications

• Bachelor's degree in Business, Operations, Information Systems, Finance, or related field; advanced degree preferred.
• 10+ years of leadership experience in Managed Services, consulting, business transformation, operations, or M&A integration.
• Experience leading enterprise-wide post-acquisition integrations or large-scale operational transformation initiatives.
• Strong executive presence with exceptional communication, facilitation, negotiation, and stakeholder management skills.
• Demonstrated ability to influence senior leaders and drive results across organizations without direct authority.
• Technology services, MSP, SaaS, consulting, or private equity-backed company experience preferred.
• PMP, Lean Six Sigma, Prosci, or similar certifications are a plus.

Responsibilities

• Develop and lead the enterprise integration strategy for Managed Services acquisitions from due diligence through long-term operational stabilization.
• Partner with executive leadership to define integration objectives, priorities, timelines, and success metrics.
• Design scalable integration methodologies, governance models, templates, playbooks, and best practices.
• Lead multiple complex acquisition integrations simultaneously while balancing business priorities and resource constraints.
• Collaborate with the M&A team during due diligence to evaluate operational readiness, integration complexity, and post-close planning.
• Provide executive oversight for customer transitions, organizational alignment, and technology migrations.
• Direct cross-functional integration workstreams across Finance, IT, Infrastructure, Operations, People & Learning, Sales Operations, Customer Success, Marketing, Procurement, and Legal.
• Manage end-to-end integration of managed service providers and vendors across acquired and merged entities.
• Ensure successful integration of service delivery processes, operational procedures, financial controls, reporting, systems, and business operations.
• Identify operational, organizational, financial, technology, and customer risks and implement mitigation strategies.
• Represent the Managed Services integration function with executive leadership, acquired business owners, vendors, strategic partners, and external stakeholders.
• Establish governance activities to monitor progress, remove roadblocks, and drive decision-making.
• Develop executive dashboards and communicate integration health, KPIs, accomplishments, risks, and recommendations to senior leadership.
• Capture lessons learned after every acquisition and continuously improve Net at Work's Managed Services integration capabilities.

Skills

Leadership

Strategic thinking

Communication

Stakeholder management

M&A integration

Education

Bachelor's degree

Advanced degree

Job description

Net at Work is seeking a Senior Manager/Director of Managed Services Integration to lead the strategy and execution for post-acquisition integration across multiple units. The role partners with executive leadership to define objectives, timelines, and success metrics, while designing scalable governance models and playbooks to ensure smooth transitions and preserved customer relationships.

You will oversee cross-functional workstreams spanning Finance, IT, Operations, People & Learning, Sales,