Associate Specialist HR Administration

Abbott; Illinois; On-site; USD 51,000 - 101,000; Full time

Job summary

Abbott Park, IL, is seeking an Associate Specialist, Administration to support HR operations and enhance employee experience. You will work on benefits and leave administration with guidance from experienced specialists and managers, handling smaller projects and owning the customer experience.

You will collaborate with HR Services, Practice Centers, and Finance to resolve escalations, drive process improvements, and ensure compliant program execution while maintaining composure in challenging

Qualifications

• Associate’s degree with 2+ years of relevant experience, or 4+ years without a degree.
• Experience administering benefits and leave programs.
• Proficiency in English (spoken and written).

Responsibilities

• Issue resolution and process improvements within HR programs.
• Collaborate across HR, Practice Centers, and Finance to support program delivery.
• Administer assigned programs with attention to detail and customer focus.
• Ensure compliance and escalate potential risks as needed.

Skills

Benefits administration

Leave programs

English proficiency

Multilingual (Spanish/French)

Education

Associate degree or equivalent

Tools

Zendesk

Workday

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

The Opportunity

Join our Corporate Human Resources team at Abbott Park, IL, where you'll play a key role in supporting HR operations and enhancing employee experience through thoughtful service and collaboration. As a, Associate Specialist, Administration, you will support areas of focus within benefits and leave of absence administration with basic knowledge of HR principles :

• You will work with supervision and guidance from experienced specialists or managers.
• You will be assigned projects that are smaller in scope and complexity.
• This role is empowered to surpass expectations by collaborating, anticipating, driving to resolution, and serving with care, compassion, and confidence.
• This role takes ownership of the customer experience and must maintain composure in difficult situations.

What You’ll Work On :

• Issue Resolution : Manage priorities, address escalations, and implement process improvements to ensure successful project outcomes and deliverables.
• Analytical Thinking : Evaluate data from multiple sources, assess impacts, and identify interdependencies to proactively resolve or mitigate challenges.
• Process Improvement : Identify and implement enhancements to improve customer experience and operational efficiency.
• Project Support : Contribute to Program Administration (PA) initiatives aligned with Global HR Services (GHRS) vision and pillars.
• Operational Execution : Administer assigned programs with initiative and attention to detail, collaborating with HR Services, Practice Centers, BHR, and Finance.
• Cross-Functional Collaboration : Partner across global service centers and HR teams to resolve escalations, identify service gaps, and support program delivery.
• Compliance : Adhere to established protocols and promote a compliance-focused mindset by identifying and escalating potential risks.
• GHRS Initiatives : Support the development and execution of key GHRS projects on behalf of Program Administration.

Position Accountability & Scope

• Reporting Structure :
  • This position reports to the Manager or Supervisor of Program Administration.
• Coordination Responsibilities : The role involves collaboration across multiple levels of the organization :
  • Local : Collaborates with US HR Service Center, Program Administration (PA) and other Global HR Services Teams.
  • Regional : interfaces with Affiliate and divisional HR and Practice Centers including Compensation & Benefits, Talent Acquisition, Talent Development, HR Communications, Talent Management, and HR Finance.
  • Global : Engages with OUS HR Service Center peers, Global HR Services (GHRS), and the broader HR community.

Required Qualifications

• Associate’s degree with a minimum of 2 years of relevant experience, or 4 years of relevant experience without a degree.
• Experience in administering benefits and leave programs.
• Proficiency in English (spoken and written); strong verbal, written, and telephone communication skills.
• Multilingual skills in Spanish or French are a plus.

Preferred Qualifications

• Proficiency in HR service technologies such as Zendesk and Workday.
• Experience in Human Resources, customer service, or project management.
• Demonstrated competencies in : Problem-Solving, Analytical thinking, Process Improvement, Collaboration, Communications at all levels, Project Management Support, Self-Directed, Resourceful, Cultural Awareness, Time Management, Prioritization, Relationship Builder, Multitasker, Emotional Intelligence, Empathy, Attention to detail.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives : www.abbottbenefits.com Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGloba The base pay for this position is $50,700.00 – $101,300.00. In specific locations, the pay range may vary from the range posted.