Global Head Partner Led Customer Success

Amazon Web Services (AWS); Seattle (WA); On-site; USD 201,000 - 272,000; Full time

Job summary

Amazon Web Services, Inc. is seeking a Sr. Manager to own Worldwide Partner Led Customer Success, steering post-deployment value realization and partner-driven outcomes across AWS services.

You will lead a global team across four geographies, shaping partner strategy, incentive structures, and enablement programs with an AI-first mindset to scale impact and ensure measurable customer outcomes.

Qualifications

• Bachelor's degree in Computer Science, Engineering, a related field, or equivalent experience.
• 5+ years of people management experience.
• 10+ years of experience in partner strategy, customer success, partner enablement, or enterprise SaaS/cloud services.
• Experience building and scaling new programs or capabilities from zero.
• Experience driving cross-organizational alignment and influencing across multiple teams.
• Experience managing sales/engagement pipelines, conducting pipeline reviews, and driving forecast accuracy at scale.
• Experience engaging with and influencing VP-level and CxO-level stakeholders at partners, customers, and internally.
• Demonstrated ability to synthesize complex program data into executive narratives for senior leadership (VP+).
• Experience working with GSIs, regional SIs, ISVs, and/or managed service providers.
• Willingness to travel up to 25% domestically and internationally as needed.

Responsibilities

• Own the worldwide strategy for Partner Led Customer Success, defining how partners deliver measurable post-launch customer business outcomes across AWS services.
• Scale the end-to-end BVR operating system: engagement lifecycle, partner funding incentive model, BVR Competency, and related academy/training and tooling.
• Design the strategy for future program expansion with custom engagement and incentive models.
• Make trade-off decisions on partner selection and prioritization, engagement quality, and incentives for large-scale deals.
• Champion an AI-first approach, directing the team to build and deploy AI agents to automate operations and scale.
• Drive alignment across AWS organizations to deliver a cohesive Partner Led Customer Success experience.
• Engage VP/Director-level stakeholders to shape post-sales investment strategy and monetization models.
• Collaborate with Account Managers and partner teams to orchestrate execution at customer and partner levels.
• Partner with marketing and services leadership to amplify outcomes and define post-launch delivery pathways.
• Represent AWS's vision at partner summits and executive events.
• Lead and develop a globally distributed team across NAMER/EMEA/LATAM/APJ.

Skills

Partner strategy

Customer success

Program management

Cross-functional leadership

Executive engagement

AI/automation mindset

Education

Bachelor's degree in Computer Science/Engineering or related field

Job description

Amazon Web Services, Inc. is seeking a Sr. Manager to own Worldwide Partner Led Customer Success, steering post-deployment value realization and partner-driven outcomes across AWS services.

You will lead a global team across four geographies, shaping partner strategy, incentive structures, and enablement programs with an AI-first mindset to scale impact and ensure measurable customer outcomes.