Global Head of Account Management

Metric; New York (NY); On-site; USD 250,000 - 380,000; Full time

Job summary

Metric, a leading global financial data and analytics business, seeks a Global Head of Account Management to lead its Account Management function across an established institutional client base. You will build and scale a global team of 15–20 Account Managers, own the strategy for client retention, renewals, cross-sell and upsell, and drive revenue growth across key clients worldwide.

Partner with Sales, Product and executive leadership to identify opportunities, set targets, and elevate the

Qualifications

• Significant experience within financial data, research, analytics, market intelligence or fintech.
• Proven leadership of a sizeable Account Management, Client Success or Relationship Management function.
• Experience managing teams across multiple regions or geographies.
• Strong track record of retaining and growing recurring subscription revenue.
• Experience working with asset managers, hedge funds, banks and other institutional financial clients.

Responsibilities

• Lead and develop a global Account Management team of 15–20 people.
• Own the global strategy for client retention, renewals, cross-sell and upsell.
• Drive revenue growth across an established portfolio of institutional clients.
• Establish clear commercial targets, KPIs and performance standards across the global team.
• Build a consistent approach to account planning, client coverage and revenue growth across regions.
• Improve forecasting and visibility around renewals, expansion opportunities and revenue risk.
• Develop relationships with senior stakeholders across key strategic accounts.
• Work closely with Sales, Product and senior leadership to identify opportunities across the existing client base.
• Identify opportunities to increase adoption across a multi-product portfolio.
• Recruit, coach and develop Account Managers, building a high-performance commercial culture.
• Provide senior leadership with insight into client trends, competitive activity and opportunities for further growth.

Skills

Account Management leadership

Revenue growth strategy

Forecasting & analytics

Cross-sell & upsell

Stakeholder management

Multi-region leadership

Job description

A global financial data and analytics business is looking to hire a Global Head of Account Management to lead its Account Management function across an established institutional client base.

This is a senior commercial leadership role with responsibility for a global team of 15–20 Account Managers, owning the strategy and performance across client retention, renewals and account growth.

The business provides a range of specialist data, research and analytics solutions to investment professionals globally, with a strong client base across asset managers, hedge funds, banks and other financial institutions.

The Role

• Lead and develop a global Account Management team of 15–20 people.
• Own the global strategy for client retention, renewals, cross-sell and upsell.
• Drive revenue growth across an established portfolio of institutional clients.
• Establish clear commercial targets, KPIs and performance standards across the global team.
• Build a consistent approach to account planning, client coverage and revenue growth across regions.
• Improve forecasting and visibility around renewals, expansion opportunities and revenue risk.
• Develop relationships with senior stakeholders across key strategic accounts.
• Work closely with Sales, Product and senior leadership to identify opportunities across the existing client base.
• Identify opportunities to increase adoption across a multi-product portfolio.
• Recruit, coach and develop Account Managers, building a high-performance commercial culture.
• Provide senior leadership with insight into client trends, competitive activity and opportunities for further growth.

The Profile

• Significant experience within financial data, research, analytics, market intelligence or financial technology.
• Proven experience leading a sizeable Account Management, Client Success or Relationship Management function.
• Experience managing teams across multiple regions or geographies.
• Strong track record of retaining and growing recurring subscription revenue.
• Demonstrable success driving renewals, cross-sell and upsell across an existing client base.
• Experience working with asset managers, hedge funds, banks and other institutional financial clients.
• Strong understanding of institutional financial markets and investment workflows.
• Experience working across a multi-product offering would be highly advantageous.
• Commercially driven with the ability to establish clear targets and hold teams accountable for performance.
• Strong leadership skills with experience developing and scaling high-performing commercial teams.

This is an opportunity to take ownership of a global Account Management organisation within an established financial information business and play a key role in driving retention, client growth and commercial performance globally.