Global Hardware Troubleshooter & Field Support

Cognizant; Los Altos (CA); On-site; USD 72,000 - 93,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

Paid holidays plus Paid Time Off

401(k) plan

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

A leading IT provider seeks a Hardware Support Engineer in Los Altos, CA. The role involves testing client-designed equipment, managing technical projects, and troubleshooting issues. Candidates should have at least 3 years of experience, strong problem-solving skills, and expertise in hardware troubleshooting. The annual salary ranges from $72,000 to $93,000 dependent on qualifications. This position offers comprehensive benefits including medical, 401(k), and paid time off.

Qualifications

• At least 3 years of relevant work experience.
• Ability to travel on short notice.
• Valid passport or ability to obtain one within 6 months.
• Clear driving record and ability to operate motor vehicles.

Responsibilities

• Assist engineering teams with testing of advanced equipment.
• Manage technical projects and audit knowledge resources.
• Analyze hardware failures and support documentation development.

Skills

Expert knowledge of hand tools

Experience with mechanical frames

Excellent interpersonal skills

Strong problem-solving skills

Hardware troubleshooting skills

Tools

Linux

Google Sheets

Job description

A leading IT provider seeks a Hardware Support Engineer in Los Altos, CA. The role involves testing client-designed equipment, managing technical projects, and troubleshooting issues. Candidates should have at least 3 years of experience, strong problem-solving skills, and expertise in hardware troubleshooting. The annual salary ranges from $72,000 to $93,000 dependent on qualifications. This position offers comprehensive benefits including medical, 401(k), and paid time off.