Global Hardware Support Tech: Imaging, Inventory & Travel

Astreya; Fremont (CA); On-site; USD 26,000 - 41,000; Full time

Benefits offered by this job

Medical and dental benefits

Vision coverage

Education assistance

Paid time off

Professional development via LinkedIn

Job summary

Astreya is seeking a Hardware Support Technician II in California to manage inventory and assets, perform hardware and software reworks, and provide technical support for pre-market consumer electronics. You will handle imaging, flashing, and device IDs, while assisting at events and maintaining documentation.

The role requires IT familiarity, strong communication, and teamwork in a fast-paced environment. Occasional travel and a focus on quality help drive our cutting-edge deployments.

Qualifications

• High school diploma or GED; 2–5 years of related experience and/or training, or equivalent combination of education and experience.
• IT savvy and interested in new technologies.
• Knowledgeable about inventory, and comfortable in an IT inventory environment.
• Capable of following technical instructions to flash drives, image devices and re-write hardware IDs.
• Excellent communicator in both written and verbal English.
• Ability to work in a team.
• Ability to excel in a fast paced work environment.
• Ability to learn new things and adapt to a changing environment quickly.
• Strong organization skills, and able to identify the steps to be taken to achieve objectives.

Responsibilities

• Participates with inventory and asset management including receipt and disposition of hardware.
• Documents all defects of pre-mass production hardware and/or software.
• Performs hardware reworks (e.g., swapping out boards/chips, removing write-protect screws, etc.).
• Performs software reworks (e.g., imaging devices to different builds; wipe data, rewrite system hardware IDs).
• Conducts servo flashing, firmware upgrade, flashing unsigned images.
• Resolves support tickets on device issues.
• Provides technical support during events (travel often required).
• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.

Skills

IT savvy

Inventory management

Team player

Communication

Fast-paced environment

Learning ability

Organizational skills

Adaptability

Education

High school diploma or GED

Tools

Excel

Job description

Astreya is seeking a Hardware Support Technician II in California to manage inventory and assets, perform hardware and software reworks, and provide technical support for pre-market consumer electronics. You will handle imaging, flashing, and device IDs, while assisting at events and maintaining documentation.

The role requires IT familiarity, strong communication, and teamwork in a fast-paced environment. Occasional travel and a focus on quality help drive our cutting-edge deployments.