Inventory Technician

Astreya; Oakland (CA); On-site; USD 52,000 - 72,000; Full time

Job summary

Astreya seeks an Inventory Technician to manage inventory and assets, deploy hardware, and support a vast network of users globally. You will ensure conference room maintenance and AV quality, while coordinating with teams to streamline processes.

The role emphasizes proactive contribution, minimal supervision, and involvement in site-level operations with a focus on user experience and SLA adherence.

Qualifications

• High school diploma or GED with 8+ years related experience
• Excellent written and verbal communications skills
• Ability to work in a large team with minimal supervision
• Capable of providing an outstanding user experience
• Knowledge of Inventory and IT
• Ability to excel in a fast paced work environment
• Ability to make sound decisions when faced with competing priorities
• Leads a site or small region; vendor and budget awareness

Responsibilities

• Handle inventory and asset management, conference room preventative maintenance, and e-recycling
• Support a complex and fast paced environment focused on video conference rooms with outstanding attention to customer satisfaction
• Ensure audio and visual quality, troubleshooting any issues that may arise and any requests from meeting attendees
• Deploy and recover laptop and desktop images
• Perform customer support for over 70,000 users worldwide from IT accessory to workstation dressing
• Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs)
• Utilize Inventory Data management software to maintain inventory accuracy and workflow
• Contribute to large scale global projects as needed
• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Skills

High level communications

Team collaboration

Customer experience

Fast-paced environment

Inventory & IT knowledge

Decision making

Vendor & budget awareness

Site/region leadership

Education

High school diploma or GED

Tools

Inventory management software

Job description

Inventory Technicians are responsible for providing the Astreya user experience. From order tracking, accessories management, managing hardware and accessory deployment to front line users, conference room maintenance and behind the scenes user setup, Inventory Technicians enable over 70,000 staff around the globe.

Scope:

• Works on complex assignments requiring a high degree of initiative
• Requires minimal oversight and is proactive. May act as a team leader.
• Owns site/regional capacity planning, audits, vendor coordination, and continuous improvement; influences policy.

Your Roles and Responsibilities:

• Handle inventory and asset management, conference room preventative maintenance, and e-recycling
• Support a complex and fast paced environment focused on video conference rooms with outstanding attention to customer satisfaction
• Ensure audio and visual quality, troubleshooting any issues that may arise and any requests from meeting attendees.
• Deploy and recover laptop and desktop images
• Perform customer support for over 70,000 users worldwide from IT accessory to workstation dressing
• Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs)
• Utilize Inventory Data management software to maintain inventory accuracy and workflow
• Contribute to large scale global projects as needed
• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 8+ years’ related experience and/or training; or equivalent combination of education and experience
• Excellent written and verbal communications skills
• Ability to work in a large team with minimal supervision
• Capable of providing an outstanding user experience
• Knowledge of Inventory and IT
• Ability to excel in a fast paced work environment
• Ability to make sound decisions when faced with competing priorities
• Results oriented and can identify the steps to be taken to achieve objectives
• leads a site or small region; vendor and budget awareness

Preferred Qualifications:

• Past business operations experience
• Some customer experience background or familiarity

Physical Demand & Work Environment

• Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day
• Must have the ability to perform office-related tasks which may include prolonged sitting or standing
• Must have the ability to move from place to place within an office environment
• Must be able to use a computer
• Must have the ability to communicate effectively
• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers