Global Group Account Manager - General Motors

JR Automation, A Hitachi Group Company; Detroit (MI); Remote; USD 80,000 - 160,000; Full time

Job summary

An established industry player is seeking a Group Account Manager to drive sales and enhance customer relationships with General Motors. This role involves leading commercial negotiations, developing strategic account plans, and ensuring high-quality customer service. The ideal candidate will possess extensive sales experience, a strong educational background, and the ability to navigate complex organizational structures. Join a dynamic team dedicated to innovation and customer success, where your contributions will help shape the future of automated manufacturing solutions.

Benefits

Medical Insurance

Vision Insurance

401(k)

Disability Insurance

Tuition Assistance

Qualifications

• 10+ years of sales experience with a focus on large accounts.
• Bachelor's degree required; MBA is a plus.

Responsibilities

• Lead commercial aspects and relationship management with General Motors.
• Develop account and sales plans for customer retention and growth.
• Coordinate sales activities and manage customer problem resolutions.

Skills

Sales and Marketing Experience

Cross-functional Collaboration

Customer Relationship Management

Problem Solving

Cultural Sensitivity

Fluency in English

Japanese Proficiency

Education

Bachelor's Degree in Engineering, Business or IT

MBA

Tools

CRM Software

Job description

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Direct message the job poster from JR Automation, A Hitachi Group Company.

The Opportunity:

JR Automation, a Hitachi Group Company, is driven to deliver customer success worldwide. We provide intelligent automated manufacturing and distribution technology solutions that transform how the world's leading manufacturers make and distribute products. Our strength is our people and we’re always looking to strengthen our team across the globe. Join us as a Group Account Manager – General Motors in Detroit, Michigan.

Location Type: The position is remote but requires the person who fills the role to be based in the Metro Detroit region of Michigan or willing to relocate for proximity to General Motors Corporate HQ and their manufacturing centers.

Concretely, the Group Account Manager (GAM) defines and ensures sales targets for the account and will support the implementation of the necessary processes and frameworks (e.g., account plan development, share of wallet & customer satisfaction increase, capture team selling etc.) for a General Motors Account under the application of Global Marketing & Sales (GM&S) frameworks and standards. They collaborate closely with the GM&S as well as businesses to ensure customer needs can be translated into competitive value propositions that deliver profitable orders.

The Group Account Management work focuses on medium to long-term planning and face-to-face selling of a variety of products, services and/or solutions across multiple lines of business for established customers, including:

• Developing medium to long-term account & sales plans and preparing strategies to protect, grow, and diversify the relationship with a defined group of customers.
• Developing and identifying solution-, cross/up and repeat sales opportunities.
• Resolving problems and ensure customers receive high quality customer service.
• Developing client retention and profitable growth plans and strategies.

How You’ll Make an Impact:

• Lead all commercial aspects of JR Automation BU and relationship with General Motors, including but not limited to commercial pricing negotiations, developing a funnel for new opportunities, securing a pipeline of new business and managing the relationship across entities.
• Development of Hitachi cross-BU customer account plan and share of wallet growth actions.
• Setting up and driving solution selling approach across all Hitachi businesses.
• Manage key stakeholder relationships at the customer with presence and capability to interact and penetrate C-suite decision makers at customer organization.
• Coordination of sales activities within CRM, monitoring of current projects and managing resolution of specific customer problems.
• Understanding the key business drivers and business environment and interpret the impact and opportunity for Hitachi.
• Creating value add for the customer and Hitachi by ensuring a coordinated sales approach.
• Profitable order & sales pipeline responsibility for the account.
• Summarizing appropriate feedback on market developments (customers & competitors) and requirements.
• Adhering to our core values of safety and integrity, ensuring solutions meet our objectives of social innovation, and contributing positively to an inclusive and sustainable society.

What You’ll Bring:

• Bachelor’s degree in engineering, business or IT. An MBA is not required but will be an added advantage.
• 10+ years of sales and/or marketing experience with demonstrated success growing large accounts through cross-functional and divisional synergies.
• Cultural sensitivity and openness to work in an international business environment across all time zones.
• Fluency in English required. Japanese proficiency a great plus.

Disclaimer: JR Automation requires candidates to successfully complete a 10-panel drug screen, physical examination, and background check.

Company Overview:

At JR Automation, A Hitachi Group Company, we discover potential, reimagine limits, and advance industry. When faced with a problem, we find a solution. Together, we push what’s possible to automate for tomorrow.

Join our team of 2,000+ at one of our 20+ facilities around the world and be a part of the most experienced team of advanced automation integrators.

Fueled by Possible.

Seniority level

Director

Employment type

Full-time

Job function

Business Development, Sales, and General Business

Industries

Automation Machinery Manufacturing and Industrial Machinery Manufacturing

Featured Benefits

Medical insurance

Vision insurance

401(k)

Disability insurance

Tuition assistance