Global Fund Services Ops Leader: Service Delivery

JP Morgan Chase; Boston (MA); On-site; USD 150,000 - 190,000; Full time

Job summary

JPMorganChase is seeking a Fund Service Vice President/Manager III in Boston to lead fund servicing operations and drive innovative solutions. The role requires overseeing client-focused service delivery, governance, and strategic planning across technology, operations, and product teams.

You will manage a diverse team, resolve complex issues, and deliver KPIs to senior management while fostering collaboration and continuous improvement in fund services.

Qualifications

• Demonstrated expertise in fund accounting and administration with 7+ years of experience.
• Proven ability to manage a diverse team and drive performance.
• Advanced proficiency in process automation and operational efficiency.
• Strong strategic planning and stakeholder management capabilities.
• Excellent leadership and staff development skills.

Responsibilities

• Oversee maintenance of accurate accounting and securities records for each fund.
• Lead resolution of complex issues where accounting or securities transactions breach tolerances.
• Drive continuous improvement to enhance efficiency, scale, and resilience of the operating platform.
• Establish and maintain relationships with stakeholders, cross-functional teams, and clients.
• Implement strategic plans and administer projects to achieve objectives.
• Coach and mentor team members to support professional growth.

Skills

Fund accounting

Team leadership

Process automation

Strategic planning

Stakeholder management

Staff development

Job description

JPMorganChase is seeking a Fund Service Vice President/Manager III in Boston to lead fund servicing operations and drive innovative solutions. The role requires overseeing client-focused service delivery, governance, and strategic planning across technology, operations, and product teams.

You will manage a diverse team, resolve complex issues, and deliver KPIs to senior management while fostering collaboration and continuous improvement in fund services.