Global Freight Operations Specialist

Socket.dev; Houston (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Socket.dev is seeking an Operations Specialist to manage end-to-end shipments for exports and imports from Houston. You will coordinate cargo movement, liaise with clients, vendors, and carriers, and ensure compliant, timely delivery while delivering top-tier customer service.

The role requires knowledge of international shipping regulations, strong communication skills, and the ability to multitask in a dynamic environment. Experience with logistics software like Cargowise is a plus.

Qualifications

• Freight forwarding operations experience in exports and imports.
• Strong knowledge of international shipping regulations and customs procedures.
• Excellent communication and interpersonal skills.
• Ability to multitask, prioritize tasks, and work under pressure.
• Proficiency in logistics software and MS Office.
• DG Certification, Class 7 is a plus.
• Experience with Cargowise is a huge plus.
• Attention to detail and strong problem-solving abilities.

Responsibilities

• Coordinate cargo movement based on client requirements in the most professional, cost effective, efficient, profitable, and timely manner.
• Work directly with clients aiming to provide effective transportation solutions, coupled with the highest level of customer service in the industry.
• Communicate with transportation vendors - from initial bookings to rate negotiations - to maximize department profitability.
• Review customer documentation to ensure efficient and hassle-free transportation of goods.
• Prepare shipping documents / Handling shipment from A-Z
• Continuously educate clients about export regulations, country specific requirements, and industry updates.
• Communicate and collaborate with internal teams, carriers, and customs agents to facilitate the smooth movement of goods.
• Manage customer inquiries and provide exceptional customer service for both export and import shipments.
• Monitor shipment schedules, track deliveries, and address any issues or delays promptly.
• Ensure compliance with international shipping regulations and customs requirements.
• Handle billing, invoicing, and financial transactions related to shipments.
• Identify opportunities for process improvements and efficiency enhancements in operations.

Skills

Integrity

Flexibility

Communication

Problem Solving

Accountability

Tools

Cargowise

MS Office

Job description

Socket.dev is seeking an Operations Specialist to manage end-to-end shipments for exports and imports from Houston. You will coordinate cargo movement, liaise with clients, vendors, and carriers, and ensure compliant, timely delivery while delivering top-tier customer service.

The role requires knowledge of international shipping regulations, strong communication skills, and the ability to multitask in a dynamic environment. Experience with logistics software like Cargowise is a plus.