Global Franchise Operations & Strategy Lead

International-Dairy-Queen,-Inc.; BLOOMINGTON (MN); Hybrid; USD 115,000 - 144,000; Full time

Job summary

International Dairy Queen Inc. in Bloomington, MN is seeking a Sr. Operations Support Manager to partner with International Operations leadership. The role oversees programs, vendor partnerships, and continuous improvement to support the global franchise system.

You will analyze operational data, develop dashboards, and influence cross-functional teams to strengthen brand performance. This role requires strategic thinking, ambiguity handling, and a collaborative, data-driven mindset.

Qualifications

• Bachelor's degree in Business, Operations, Communications, Project Management, Analytics, or related field, or equivalent experience.
• 7–10 years of progressive experience in restaurant operations, franchising, multi-unit operations, business analysis.
• Experience managing projects or programs with defined scope, timelines, risks, and success measures.
• Experience with vendors, service providers, or cross-functional teams in a franchisor environment.
• Strong ability to synthesize data and provide leadership-ready insights.

Responsibilities

• Serve as the primary day-to-day owner for International Operations support programs, tools, and third-party partnerships.
• Manage vendor relationships, reviews, billing, and contract renewals.
• Collaborate across International Operations, franchisees, regional teams, and partners to standardize processes.

Skills

Communication

Analytical

BI Tools

SQL

Dashboarding

Stakeholder influence

Travel

Education

Bachelor's degree

Tools

Power BI

Tableau

SQL

Excel

Job description

International Dairy Queen Inc. in Bloomington, MN is seeking a Sr. Operations Support Manager to partner with International Operations leadership. The role oversees programs, vendor partnerships, and continuous improvement to support the global franchise system.

You will analyze operational data, develop dashboards, and influence cross-functional teams to strengthen brand performance. This role requires strategic thinking, ambiguity handling, and a collaborative, data-driven mindset.