Global Financial Crimes Tech Lead: Production Reliability

Bank of America; Pennington (NJ); On-site; USD 150,000 - 190,000; Full time

Job summary

Bank of America is seeking an experienced Application Support Lead within the Global Financial Crimes program to build and lead a team delivering sanctions and AML technology services. You will supervise production stability, drive continuous improvement, and partner with technology, compliance, and business stakeholders.

The role emphasizes operational excellence, incident management, and automation, with exposure to Hadoop, Teradata, Informatica, and cloud-based monitoring.

Qualifications

• Role requires leading production support for Financial Crimes apps in a regulated environment.
• Experience managing enterprise risk, audit, and compliance requirements.
• Bachelor's degree and ITIL or equivalent credentials preferred.

Responsibilities

• Lead day-to-day production support for sanctions and AML applications.
• Drive incidents triage and rapid resolution to minimize business impact.
• Mentor teams and manage performance, coaching, and development plans.
• Collaborate with business, compliance, risk, and infrastructure teams.
• Develop and maintain runbooks, SOPs, and operational dashboards.
• Deliver executive communications and service metrics to leadership.

Skills

Leadership

Stakeholder management

Incident management

Problem management

ITIL

SRE practices

Agile

Team building

Communication

Cloud awareness

Education

Bachelor's degree in Computer Science or equivalent

ITIL certification

Tools

Hadoop

Informatica

Autosys

Dynatrace

Splunk

SQL

ETL

Job description

Bank of America is seeking an experienced Application Support Lead within the Global Financial Crimes program to build and lead a team delivering sanctions and AML technology services. You will supervise production stability, drive continuous improvement, and partner with technology, compliance, and business stakeholders.

The role emphasizes operational excellence, incident management, and automation, with exposure to Hadoop, Teradata, Informatica, and cloud-based monitoring.