Global Field Service Technician: Install, Repair & Support

Dover Corp; Eagle Rock (VA); On-site; USD 65,000 - 90,000; Full time

Job summary

Dover Corp's Maag/Gala Field Service Technician role provides on-site and off-site technical support for plastic pelletizing systems, polymer pumps, and filtration equipment. You travel nationally and internationally as the primary technical representative, handling installation, maintenance, troubleshooting and training.

The ideal candidate has a high school diploma, strong mechanical aptitude, a valid US driver's license, and excellent communication and problem solving.

Qualifications

• High School diploma or equivalent; additional technical skills a plus.
• Strong mechanical aptitude.
• A valid US Driver's License is required to book rental cars for travel.
• Technical training in electrical systems (single-phase, 3-phase or low voltage systems).
• Technical training on logic circuits, electric motors, gears / mechanical devices.
• Multiple language skills

Responsibilities

• Independently travels nationally and internationally as Maag/Gala's primary technical representative to the customer.
• Interacts with customers on a daily basis to provide solutions to issues.
• Conducts annual follow up calls to Maag/Gala customers to check on the customer and Maag machinery.
• Visits to provide support for equipment installation, troubleshooting, maintenance and repair activities.
• Provides training to customers at Maag/Gala's facility and at the customer's location.
• Represents the company and collects customer feedback for continuous improvement.
• Conducts technical discussions regarding machinery repairs, upgrades, and selection.
• Collaborates with engineering, manufacturing, parts and equipment sales to develop customer-focused solutions.

Skills

Excellent verbal and written comms

Strong mechanical aptitude

Independent self-starter

Customer-focused

Team player

Highly organized

Problem solving

Education

High School diploma or equivalent

Technical training in electrical systems

Technical training on logic circuits/electric motors

Tools

Micrometers

Multimeters

Measuring/test equipment

Job description

Dover Corp's Maag/Gala Field Service Technician role provides on-site and off-site technical support for plastic pelletizing systems, polymer pumps, and filtration equipment. You travel nationally and internationally as the primary technical representative, handling installation, maintenance, troubleshooting and training.

The ideal candidate has a high school diploma, strong mechanical aptitude, a valid US driver's license, and excellent communication and problem solving.