Field Technical Service (Non-Engineering) - Support 3

Dover-Corporation; Eagle Rock (VA); On-site; USD 34,000 - 48,000; Full time

Job summary

Dover Corporation’s Maag/Gala team seeks a Field Service Technician to deliver high-quality technical support for gear pumps, filtration, and pelletizing systems across locations. You will travel domestically and internationally, install, troubleshoot, and train customers, and collaborate with engineering and sales to provide customer-focused solutions.

Responsibilities include coordinating with customers, planning logistics, and reporting travel activities and expenses; a valid US driver’s

Qualifications

• High School diploma or equivalent; technical skills a plus.
• Technical training in electrical systems is desirable.
• Strong mechanical aptitude and safety awareness are required.

Responsibilities

• Independently travels nationally and internationally to service Maag/Gala equipment.
• Interacts with customers daily to provide solutions to issues.
• Provides training to customers at Maag/Gala facilities or client sites.
• Represents the company and collects feedback for improvements.
• Participates in installation, troubleshooting, maintenance and repair activities.
• Supports engineers, manufacturing, parts and sales to develop customer-focused solutions.

Skills

Mechanical aptitude

Verbal & written communication

Problem solving

Customer focus

Independent / self-starter

Team player

Safety awareness

Interpersonal skills

Willingness to travel

Education

High School diploma or equivalent

Technical training in electrical systems

Tools

Micrometers

Multimeters

Job description

MAAG Pump Systems, Automatik Plastics Machinery, Maag Gala Industries, Reduction Engineering Scheer, Ettlinger, AMN, and Witte – seven successful and well-experienced companies have joined forces to become the global partner for the polymer industry. As a manufacturer of gear pumps, pelletizing, and filtration systems, and pulverizers we offer top-grade equipment for your demanding requirements – not only for polymer applications but also for the chemical, petrochemical, pharmaceutical, and food industries.The Field Service Technician provides the highest quality on and off-site technical support for the Maag family of equipment to include: plastic pelletizing systems, polymer pump and filtration systems. Working independently but supported by others, the incumbent is the technical representative to our customers for all product maintenance, installation, and repair issues.Position description – Tasks, responsibilities, competenciesIndependently travels nationally and internationally as Maag/Gala’s primary technical representative to the customer.Interacts with customers on a daily basis to provide solutions to issues.Conducts annual follow up calls to all Maag/Gala customers to check up on the customer and Maag machineryParticipates in customer visits to provide support for equipment installation, troubleshooting, maintenance and repair activities. Visit responsibilities include logistical planning, coordination with interagency contacts and the customer, execution of the trip and reporting activities and expenses.Provides training to customers at Maag/Gala’s facility and at the customer’s location.Represents the company and collects customer feedback to facilitate continuous improvement opportunities.Conducts technical discussions regarding machinery repairs, upgrades, and selection to assist customers with a solution to their needs or problems.Collaborates with engineering, manufacturing, parts and equipment sales to develop customer focused solutions.The incumbent considers all interests of quality, accident prevention and occupational safety as well as environmental safety in a preventive manner within his scope of responsibility and supports the avoidance of damage to people, facilities, assets, material and environment actively.The incumbent is obliged to perform tasks requested by management that relate to his position scope or arise from company needs. This job description reflects current status, right to make changes reserved.Work EnvironmentWork in this position is both in an office and a factory floor environment, either locally or at a customer site. While performing the duties of this job in a factory setting, the employee may be exposed to fumes or airborne particles, moving mechanical parts and vibration. The noise level in the work environment and job sites can be loud and PPE may be required.Physical RequirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to talk or hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing. The employee must be able to lift items up to 50 pounds.The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.Occasional prolonged sitting during international commercial air travel.Job SpecificationEducation MandatoryHigh School diploma or equivalent education (additional technical skills a plus)Strong mechanical aptitudeA valid US Driver’s License is required to book rental cars for travelDesirableTechnical training in electrical systems (single-phase, 3-phase or low voltage systems)Technical training on logic circuits, electric motors, gears / mechanical devicesMultiple language skillsProfessional ExperienceDesirableExperience in a field service roleExperience using measuring / test equipment including micrometers and multi-metersWriting progress and expense reportGlobal travel experienceExperience in plastics processing or rotational molding highly desirableInterpersonal skills and behavioral competenciesMandatoryExcellent verbal and written communication skillsHighly organized and efficientIndependent self-starter with ability to problem solve and anticipate and avoid issuesStrong team player, work ethic and commitment to winCustomer-focusedDover Competencies:Customer ImpactResults drivenWinning the right wayLanguage skills English 100%Schedule: Monday to Friday with possible weekends or holidays as neededTravel frequency in %(e.g. 1 week per month = 25%) 50% - average trip is 5 days in duration home most weekends; international trips could last up to 2 weeks.Pay Range: USD 25.00 - 35.00 HourlyThis position is eligible to earn a discretionary bonus based on performance metrics and other criteria outlined in our applicable bonus plan.We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.Fraudulent Recruiting Disclaimer: Dover Corporation and our affiliated operating companies want to alert applicants to internet job posting fraud, where parties posing as Dover employees, recruiters, or other agents, try to engage with online candidates in an attempt to steal personal and/or financial information. We do not endorse or engage in any recruitment practices that involve payment or personal information outside of our official application and hiring process. Please verify the authenticity of an invitation to apply for a job, or for a job offer by contacting us directly through our Dover and affiliated operating company websites at https://careers.dovercorporation.com/ . To learn how you can protect yourself, review our Recruitment Fraud Notice on our careers site.Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact [e-mail] for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.