Global Field Service Engineer – Laser Annealing Systems

Veeco; Oregon (WI); On-site; USD 70,498 - 93,998; Full time

Benefits offered by this job

Medical, Dental, Vision

ESPP

401(k) with company match

Holiday, Vacation, Sick Time

Flexible Spending Accounts (FSA)

Commuter Benefits

Life and Disability Insurance

Tuition Reimbursement

Employee Assistance Program (EAP)

Identity Theft Remediation

Emergency Travel Assistance

Job summary

Veeco is seeking a Field Service Engineer to support a strategic customer site in Hillsboro, Oregon. The role involves installation, startup, and ongoing support of Veeco’s laser-based annealing technology, with domestic and international travel as needed.

You will troubleshoot, repair, and upgrade equipment, maintain strong customer relationships, and ensure safety and confidentiality throughout installations. A bachelor’s degree in engineering and 5+ years in technical service are required.

Qualifications

• Bachelor's degree in Engineering or related technical field, preferably Electrical/Optical.
• At least 5 years of experience in technical service, field service, or customer support.
• Knowledge of laser annealing or similar optical/laser semiconductor equipment preferred.

Responsibilities

• Perform installation, upgrade, testing, warranty, and repair of semiconductor equipment following Veeco protocols.
• Isolate and resolve equipment malfunctions and take corrective action.
• Assist with new process implementations, methods, and designs.
• Develop strong relationships with customers to ensure high satisfaction and retention.
• Lead onsite activities, communications, and support for the equipment and field operations.
• Escalate tool actions and document daily activities in field service reports.

Skills

Field service

Customer support

Electrical engineering

Optical engineering

Microsoft Office

Education

Bachelor's degree in Engineering

Tools

Microsoft Office

Job description

Veeco is seeking a Field Service Engineer to support a strategic customer site in Hillsboro, Oregon. The role involves installation, startup, and ongoing support of Veeco’s laser-based annealing technology, with domestic and international travel as needed.

You will troubleshoot, repair, and upgrade equipment, maintain strong customer relationships, and ensure safety and confidentiality throughout installations. A bachelor’s degree in engineering and 5+ years in technical service are required.