Field Service Engineer

Veeco Instruments Inc.; Oregon (WI); On-site; USD 70,498 - 93,998; Full time

Benefits offered by this job

Medical, Dental, and Vision

ESPP

401(k) with Company Match

Paid time off

Life and Disability Insurance

Tuition Reimbursement

Employee Assistance Program (EAP)

Travel opportunities

Job summary

Veeco Instruments Inc. is seeking an ambitious Field Service Engineer to learn Veeco’s Laser-based Annealing technology and support a strategic customer by installing, starting up, sustaining, and troubleshooting semiconductor equipment.

The role involves domestic and international travel for training and support, with base in Oregon. The candidate will drive onsite activities, maintain safety standards, and build strong customer relationships while communicating effectively with teams and

Qualifications

• Bachelor degree in Engineering or related technical field.
• At least 5 years of technical service, field service, or customer support experience.
• Willingness to travel up to 25% domestically and internationally.
• Experience with semiconductor equipment or related laser/optics technology is a plus.

Responsibilities

• Adhere to safety and confidentiality policies.
• Perform installation, upgrade, testing, warranty, and repair activities per Veeco protocols.
• Isolate and resolve equipment malfunctions and implement corrective actions.
• Assist with implementing new processes, methods, and designs.
• Develop relationships with customers to ensure high satisfaction and retention.
• Coordinate onsite activities and communicate field actions in reports.

Skills

Communication skills

Customer service

Problem solving

Safety awareness

Adaptability

Education

Bachelor's degree in Engineering or related technical field

Tools

Microsoft Office

Job description

About Veeco

You probably don’t realize it, but what we do at Veeco touches the lives of every person, every day. It’s a bold statement, but it’s true. From the smartphones in our pockets that access the world’s collective knowledge, to the cloud-based services where all that information lives, to high-speed wireless communication and computing power needed to drive artificial intelligence, augmented and virtual reality, gaming and so much more, our technology is all around us.

We design, develop, manufacture, and service highly complex, cutting‑edge machines used by our customers to create the essential devices that drive the digital age, connect the world, and improve the human experience. Along with the world’s leading technology companies, many of which are household names, we help solve their most difficult material science challenges, enabling technologies for a more connected, sustainable, and convenient world.

We’re looking for material difference-makers to join our growing team.

Overview

Veeco is seeking an ambitious Field Service Engineer eager to learn Veeco’sLaserbasedAnnealingtechnology and drive customer satisfaction.The successful candidate willbe responsible forsupporting astrategiccustomer with theobjectiveof adoptinga newtechnology through installation and start upsustaining andtroubleshootingof Semiconductor equipment.

Position involvesdomestic and internationaltravel (asneeded) for trainingandsupport ofotheraccounts.Positionbased inHillsboroOregon near ourcustomersite in.

Responsibilities

Adhere to safety and confidentiality policies

Perform activities during installation, upgrade, testing, warranty, and repair of equipment, following uponall customer’s and Veeco’s protocols related to safety and security

Isolate and resolve equipment and systems malfunctions and take corrective action

Assistwith the implementation of new processes, methods, and designs

Develop relationships with the customer to ensure high customer satisfaction and retention

Ability to driveonsite activities, communications, and provide support in all matters related to the equipment, technical, and field aspects for the targeted site

Escalate and communicateall tool actions/events and daily activities in field service reports

Qualifications

Bachlerdegree in Engineering or related technicalpreferably Electrical and Opticalarea and at least5years of experience in a technical service, field service, or customer support position isrequired. An equivalent combination of education and experience will be considered.

Knowledge, Skills, and Abilities:

Experience with Semiconductor industry safety requirements and clean room environment

Knowledge ofannealing laser annealing, or similarOptical/Lasersemiconductor process equipmentpreferred

Mustpossessa positive attitude and excellent communication skills with the ability to speak with clarity and interface effectively with customer, management, and peers

Knowledge of machine vision systems, electronics, mechanics, pneumatics, robotics, and computer programming.

System integration, test, and debug skills

Displays broad-based customer focus and commitment to resolve problems and make decisions based on the priority of the problem in relation to business needs

Ability to build excellent customer relationships

Attention to detail and accuracy

Ability to work under pressure to meet support deadlines in a multi-tasking environment

Must be flexible for emergency call-in work

Proficiencyin Microsoft Office – Word, Excel, Outlook, and PowerPoint

Ability to travel25%, occasionally on short notice; requires domestic/international travel fortrainingand supportof customer projectsacross multiple locations.

Salary and Benefits

The expected salary range for this position is $70,498 - $93,998, plus a bonus opportunity. We will consider your location, experience, and other job-related factors when determining your pay.

Other benefits include:

• Medical, Dental, and Vision
• Employee Stock Purchase Plan (ESPP)
• 401(k) with Company Match
• Holiday, Vacation, and Sick Time
• Flexible Spending Accounts (FSA)
• Life and Accident Insurance
• Disability Insurance
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Identity Theft Remediation
• Emergency Travel Assistance

Veeco is an equal opportunity employer. We evaluate applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected characteristics. Veeco is committed to working with and providing reasonable accommodations to individuals with disabilities.