Global Field Service Engineer — Automation & Tech Support

MPI Systems; City of Poughkeepsie (NY); On-site; USD 52,000 - 58,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Generous PTO

Job summary

MPI Systems is seeking a Field Service Engineer to install, service, troubleshoot, calibrate, upgrade, and support its wax injection and automation equipment in the Investment Casting industry. You will travel to customer sites, provide hands-on support, and partner with internal teams to deliver practical solutions.

Ideal candidates are technically strong, self-directed problem solvers who enjoy working with customers, training them, and documenting field activities.

Qualifications

• Associate degree or equivalent in Mechanical or Electrical Engineering.
• 5+ years of experience with hydraulics, pneumatics, PLCs, and Windows-based systems.
• Automation and 6-axis robotics experience is a plus.

Responsibilities

• Serve as primary technical contact for service-related needs.
• Troubleshoot electrical, mechanical, hydraulic, pneumatic, PLC, and automation systems.
• Perform installations, repairs, preventive maintenance, calibrations, upgrades, and field modifications.
• Provide remote technical support using TeamViewer and connectivity tools.
• Travel to customer sites and provide hands-on support to diagnose and resolve equipment issues.
• Interpret electrical, hydraulic, pneumatic, and mechanical schematics, BOMs, and specs.
• Support automation systems, including robotic teach-point setup and related components.
• Create clear, step-by-step procedures for troubleshooting, operation, and customer training.
• Train customers and conduct technical training sessions as needed.
• Evaluate customer processes and recommend improvements for utilization and value.
• Document service activities through field service reports and MPI’s ERP system.
• Maintain accurate accountability of parts and components used during service work.
• Partner with Engineering on technical issues and solution development; communicate quality concerns.
• Support Sales with technical inquiries and assist with FAT/SAT when requested.
• Identify opportunities to reduce costs, improve efficiency, and eliminate waste.
• Participate in MPI Lean initiatives and continuous-improvement activities.
• Follow company policies, travel guidelines, safety requirements, and OSHA practices.
• Perform other duties as assigned by Management.

Skills

Diagnostic skills

Troubleshooting

Communication

Independent work

Time management

Education

Associate degree in Mechanical or Electrical Engineering

Tools

ERP systems

Epicor

Job description

MPI Systems is seeking a Field Service Engineer to install, service, troubleshoot, calibrate, upgrade, and support its wax injection and automation equipment in the Investment Casting industry. You will travel to customer sites, provide hands-on support, and partner with internal teams to deliver practical solutions.

Ideal candidates are technically strong, self-directed problem solvers who enjoy working with customers, training them, and documenting field activities.