Global Field Quality Engineer II - Data-Driven Quality

Qcells USA Corp.

Cartersville, Northern (GA, KY)

Hybrid

USD 85,000 - 110,000

Full time

5 days ago

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Job summary

Hanwha Q CELLS USA Corp. seeks a Manufacturing Quality Engineer to monitor and improve global field quality across multiple sites, focusing on field claim data, KPI tracking, and coordinating corrective actions to reduce Cost of Quality.

You will partner with plant quality, legal, and leadership to ensure structured investigations, timely escalation, and effective action implementation, with domestic and international travel up to 20–30% as needed.

Qualifications

Bachelor’s degree in engineering or related technical field.
8+ years of experience in Quality Engineering, Field Quality, Product Reliability, or Manufacturing Quality.
Experience with ISO 9001 or other quality management systems.
Experience supporting customer audits in manufacturing environments.
Experience analyzing warranty or field claim data.
Working knowledge of root cause analysis methodologies (8D, FMEA, RCA).
Ability to manage multiple priorities and coordinate cross-functional teams.
Strong analytical and reporting skills (Excel and statistical analysis tools).
Effective communication skills with the ability to present findings to management.
Willingness to travel domestically and internationally (20-30%).

Responsibilities

Support preparation and follow-up activities for customer audits.
Track corrective and preventive actions resulting from audit findings.
Provide status updates to management on open risks and action progress.
Ensure alignment between field performance trends and site-level quality improvements.
Consolidate and validate field quality data and customer claims from multiple manufacturing sites.
Monitor KPIs and identify recurring failure trends.
Prepare structured monthly and quarterly field quality reports for management review.
Support leadership with data-driven insights to prioritize risk mitigation actions.
Analyze warranty and field claim data to identify systemic failure patterns.
Support CoQ tracking related to field performance.
Coordinate with plant teams to initiate corrective actions based on field trends.
Track effectiveness of implemented actions and support continuous improvement.
Collaborate with sales and key account teams to deliver analytics for proactive risk management and customer negotiations.