Global Field & Partner Ops Architect

Valid8 Financial, Inc.; Seattle (WA); On-site; USD 170,000 - 230,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Generous paid time off policy

Access to Employee Assistance Program including mental health services

Pet insurance

Job summary

Valid8 Financial, Inc. is seeking a Director of Global Field & Partner Operations who will be responsible for defining and leading a best-in-class global field service experience. The candidate will oversee direct field service operations, ensuring growth and high standards across partner networks.

This critical role requires deep knowledge in managing service delivery and operational excellence. A robust salary range of $170,000 to $230,000 is offered, along with comprehensive benefits.

Join us to drive operational efficiency and improve customer experiences globally.

Qualifications

• 10+ years of experience in field service operations, partner management, or service delivery leadership.
• Strong background in global operations, ideally across multiple regions (Americas, EMEA, APAC).
• Proven experience managing both direct and partner-based service models at scale.

Responsibilities

• Lead and scale global direct field service operations to support growth.
• Develop and execute a long-term global service strategy.
• Implement readiness standards, installation processes, and quality controls.

Skills

Field service operations management

Partner management

Operational efficiency

Commercial acumen

Analytical skills

Education

10+ years of experience in field service operations

Tools

CRM systems (e.g., Salesforce)

ERP systems (e.g., SAP)

Job description

Valid8 Financial, Inc. is seeking a Director of Global Field & Partner Operations who will be responsible for defining and leading a best-in-class global field service experience. The candidate will oversee direct field service operations, ensuring growth and high standards across partner networks.

This critical role requires deep knowledge in managing service delivery and operational excellence. A robust salary range of $170,000 to $230,000 is offered, along with comprehensive benefits.

Join us to drive operational efficiency and improve customer experiences globally.