Sr. Program Manager, Global Field Operations, AWS Global Field Ops (GFO)

Amazon Inc.; Arlington (VA); On-site; USD 116,000 - 160,000; Full time

Benefits offered by this job

Health insurance

RSUs

401(k) matching

Job summary

Amazon is seeking a Senior Program Manager for Global Field Operations (GFO) to own end-to-end program management globally, from scope intake to steady-state operations. You will collaborate with cross-functional teams and leadership to standardize processes, define BRDs, and drive new initiatives across AMER, EMEA, and APAC.

The role emphasizes ambiguity handling, stakeholder negotiations, and delivering scalable programs with measurable outcomes in a high-visibility environment.

Qualifications

• 5+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership.
• Bachelor's degree, or PMP certificate.

Responsibilities

• Own the GFO program management process globally — Define, standardize, and continuously improve the end-to-end program management process across all GFO programs and regions. Drive process execution excellence and identify opportunities to improve how GFO delivers programs at scale
• Draft BRDs, PRFAQs & director-level proposals — Build business cases, write requirements documents, and author proposals that secure director-level approvals for new programs and investments
• Drive new scope intake — Lead the operational onboarding of new customers, partners, and services into GFO, from scoping through steady-state
• Negotiate at the director level — Represent GFO in cross-organizational discussions with director level stakeholders, securing alignment, resources, and commitments
• Build programs from zero — Stand up net-new programs (new customer/partner implementations, Outposts reuse, sustainability) with no existing playbook
• Define SLAs and operational models — Establish service level agreements, escalation paths, and operational frameworks for new scope
• Drive cross-functional execution — Coordinate across GFO regional teams, supply chain, vendor operations, and partner organizations to deliver results
• Own reporting and metrics — Build the reporting framework that gives leadership visibility into program health, risks, and outcomes
• Scale operations — Design programs that work across AMER, EMEA, and APAC — not just for pilot, but for global scale
• Manage ambiguity — Operate effectively when scope is undefined, stakeholders have competing priorities, and timelines are tight.
• Drive sustainability outcomes — Lead RL and parts reuse initiatives that reduce waste and support Amazon's sustainability commitments

Skills

Program management

Data analysis

Stakeholder communication

Leadership

Education

Bachelor's degree or PMP

Job description

Sr. Program Manager, Global Field Operations, AWS Global Field Ops (GFO)

Job ID: 10423667 | Amazon Data Services, Inc.

This role is with our AWS Global Field Operations – delivering a new way for Infrastructure to our customers. AWS Global Field Operations brings native AWS services, infrastructure, and operating models to virtually any data center, co-location space, or on-premises facility. Customers can now use the same AWS APIs, tools, and infrastructure across their on-premises and the AWS cloud to deliver a truly consistent hybrid experience. The provided AWS infrastructure is fully managed, maintained, and supported by AWS directly to deliver access to the latest AWS capabilities for our customers.

We're looking for a Senior Program Manager who can own and drive the end-to-end program management process for GFO globally — from new scope intake through steady-state operations. This is a high-scope, high-ambiguity role that requires you to operate at the intersection of operational strategy, program execution, and cross-organizational leadership.

Programs & Scope You'll Own

• GFO New Customers/Partners Implementations — New scope for GFO including maintenance, spares storage, and new site onboarding
• New Services Expansion — Same scope (maintenance + parts storage) applied to new service lines entering GFO
• GFO Reporting — Internal initiative to build and own GFO's reporting and metrics framework
• Overall GFO Program Management Process — End-to-end ownership of the global program management process execution and continuous improvement, negotiating with director-level stakeholders across organizations

Key job responsibilities

• Own the GFO program management process globally — Define, standardize, and continuously improve the end-to-end program management process across all GFO programs and regions. Drive process execution excellence and identify opportunities to improve how GFO delivers programs at scale
• Draft BRDs, PRFAQs & director-level proposals — Build business cases, write requirements documents, and author proposals that secure director-level approvals for new programs and investments
• Drive new scope intake — Lead the operational onboarding of new customers, partners, and services into GFO, from scoping through steady-state
• Negotiate at the director level — Represent GFO in cross-organizational discussions with director level stakeholders, securing alignment, resources, and commitments
• Build programs from zero — Stand up net-new programs (new customer/partner implementations, Outposts reuse, sustainability) with no existing playbook
• Define SLAs and operational models — Establish service level agreements, escalation paths, and operational frameworks for new scope
• Drive cross-functional execution — Coordinate across GFO regional teams, supply chain, vendor operations, and partner organizations to deliver results
• Own reporting and metrics — Build the reporting framework that gives leadership visibility into program health, risks, and outcomes
• Scale operations — Design programs that work across AMER, EMEA, and APAC — not just for pilot, but for global scale
• Manage ambiguity — Operate effectively when scope is undefined, stakeholders have competing priorities, and timelines are tight.
• Drive sustainability outcomes — Lead RL and parts reuse initiatives that reduce waste and support Amazon's sustainability commitments

About the team

This role is with our AWS Global Field Operations – delivering a new way for Infrastructure to our customers. AWS Global Field Operations brings native AWS services, infrastructure, and operating models to virtually any data center, co-location space, or on-premises facility. Customers can now use the same AWS APIs, tools and infrastructure across their on‑premises and the AWS cloud to deliver a truly consistent hybrid experience. The provided AWS infrastructure is fully managed, maintained, and supported by AWS directly to deliver access to the latest AWS capabilities for our customers.

Basic Qualifications

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Bachelor's degree, or PMP certificate

Preferred Qualifications

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
• Knowledge of general AI tools
• Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions
• Experience in complex problem solving, and working in a tight schedule environment
• Experience driving new business segment or services launches

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, VA, Arlington - 115,600.00 - 160,000.00 USD annually

USA, VA, Herndon - 115,600.00 - 160,000.00 USD annually

USA, WA, BELLEVUE - 115,600.00 - 160,000.00 USD annually

USA, WA, Seattle - 115,600.00 - 160,000.00 USD annually

Preferred Qualifications

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
• Knowledge of general AI tools
• Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions
• Experience in complex problem solving, and working in a tight schedule environment
• Experience driving new business segment or services launches

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Important FAQs for current Government employees

Before proceeding, please review the following FAQs

https://www.amazon.jobs/en/faqs#faqs-for-us-government-employees

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.