Global Facility Operations & Training Specialist

Amazon Web Services (AWS); Denver (CO); Presencial; USD 111.000 - 186.000; Jornada completa

Descripción de la vacante

AWS is seeking an ADC FOC Technical Specialist to ensure continuous 24/7 monitoring of air-gapped data center infrastructure across regions. You will own and deliver global programs, train engineers, and drive operational excellence in partnership with controls, DCEO, and analytics teams.

The role requires strong project management and leadership skills, experience with data center systems, and willingness to travel. U.S.

Formación

• Experience carrying new design concepts through exploration, development, and into deployment.
• Experience in MS Excel, Word, and Windows Operating Systems.
• Current, active US Government Security Clearance of TS/SCI with Polygraph.

Responsabilidades

• Operate independently with limited direct management across air-gapped ADC environments.
• Act as a technical escalation point for ADC FOC engineers and participate in an on-call rotation.
• Own and deliver one or more global ADC FOC programs, which may include but not limited to: training development and qualification pathways, event management quality and optimization or new site launch and colocation program delivery.
• Design, create, and launch learning content, practical assessments, workshops, web-based training, and instructor-led training programs. Measure and report on training health across all regions.
• Facilitate and deep dive customer-impacting events. Serve as the FOC point of contact in the COE process. Review AARs and drive global implementation of action items.
• Locate systemic infrastructure issues using data-driven analysis to drive solutions.
• Develop, update, and maintain ADC FOC runbooks to ensure consistent processes across all regions.
• Refine existing processes and create new standard processes for ADC FOC engineers and Team Leads. Create and maintain all ADC FOC technical documentation globally.
• Liaise with commercial FOC teams to share knowledge, adopt best practices, and align processes where applicable.
• Conduct drills that are region, building, or design-specific and identify growth opportunities. Establish benchmarks and audits.
• Coordinate with partner teams during new site launches to ensure seamless implementation of FOC services.
• Communicate complex technical information to a non-technical audience. Deliver global projects while influencing stakeholders.
• Drive ownership of organizational and team-level goals.
• Mentor and guide the career growth of ADC FOC team members.
• Work outside normal business hours to support the 24/7 operation. Travel is required.

Conocimientos

Project management

Technical leadership

Data center infrastructure knowledge

Herramientas

MS Excel

Windows OS

Power monitoring systems

Descripción del empleo

AWS is seeking an ADC FOC Technical Specialist to ensure continuous 24/7 monitoring of air-gapped data center infrastructure across regions. You will own and deliver global programs, train engineers, and drive operational excellence in partnership with controls, DCEO, and analytics teams.

The role requires strong project management and leadership skills, experience with data center systems, and willingness to travel. U.S.